I will not be staying at this hotel ever again hotel was far from Downtown and the rooms look good online but the beds are horrible 2 twin beds put together to make a king very uncomfortable the shower is extremely small and hard to shower in the furniture is very low quality Front desk staff was ok the staff at the bar weren’t very professional or attentive they took a very long time to come around and take our orders and then they will forget to put the orders in we stayed there 9 days and the only staff member that we were happy with was Sara at the bar.

Beds were horrible. 2 inches of padding. The shower was in the middle of the room with no privacy.

We booked a room for 2 adults and a child. Checked in, no issues or complications. When we went to our room notice the shower in the middle of the room and no bed for the child! Went to discuss with management and was basically told we can’t have 3 in a room and would need to pay for another room.

The TV remote was not working

The room was beautiful and the staff was friendly

As an individual who works in the service and support industry it gives me no pleasure in writing this review. I found the staff incredibly rude. Me and a work colleague had to wait over 1.5 hours to be served. With multiple other customers arriving after us being served and leaving way before us.

Apart from the area, which has an industrial feel about it. You will not be diss disappointed, and it's aesthaetics, inside & out.

First, the hotel gave us the room that had been occupied. We entered a room with guests already settling in. Then the next day, someone suddenly broke into our room while we were still in the bed. For these two times, luckily, there was nobody taking shower in the transparent shower tube. But I find the hotel had the poor management so that customers’ privacy is harmed. Second, the hotel is nice but sad that the maintenance is minimal. The sink in the hotel is clogged. Third, the exit parking bar doesn’t lift up by itself. Many cars got trapped so I had to call the receptionist to open the bar. I really hope the feedback will help the hotel to realize what need to improve. It is a pity that such a nice hotel (from outside and inside) hasn’t been taken good care of.

Great

Unique eclectic and original - nice bar

Looks good on pictures, but terrible to live in. Useless shower

Everything good but WIFI never worked at all!!! Handicapped as could not do any work!!

The only disappointment is that the rooms do not have the capability of controlling the temperature in their respective rooms, it’s handled by the building.

The shower pod is literally in the room you sleep in at the bottom of the bed. I had no idea this was the case when booking as I’ve never known anything like it! There is zero privacy! The reception staff aren’t very friendly and the service overall is just lacking what you would normally expect from a 4 star hotel. I wouldn’t recommend this place nor would I stay here again! I stayed as I thought it was close to the stadium for a concert but there are better places you could stay closer to the venue.

In the middle on nowhere, staff were not informative, opened the door while I was showering at 10am. Saw a small bed bug looking insect near sink

We really enjoyed our stay. Abit far from the train station, however that’s our fault. However the room was far too hot, and got uncomfortable. However the bed was like sleeping on a big cushion, absolutely lovely.

The entire property needs a complete overhaul, which includes the members of staff (apart from the two that were working in the bar on my first night). GOrdon Ramsey needs to go in and give them a shake up. Under trained, rude and not customer focused. I only stayed there because of the location next to the hospital. Never again!

Was just average hotel only things that were bad were stains in bed and walls and staff didn’t seem interested/ quiet

The shower in the middle of the bedroom is so inconvenient. And the bathroom itself is essentially a toilet stall.

The room design makes no sense. There is a glass shower that’s fully exposed to the rest of the room. No privacy while you shower if you are sharing the room with another person. Also, it was quite cramped. The toilet was behind a thin plastic divider that didn’t close tightly so again, zero privacy while you are in there. It was also cramped like an airplane toilet.