Overall Ratings & Reviews City Express by Marriott Durango

Staff was nice

During my stay at City Express by Marriott, I had two rooms booked. In the middle of the night, I woke up due to the air conditioning unit breaking down, and a strange odor was coming from it, which gave me a severe headache. I called the front desk, and they sent a repairman at 4:20 AM. Unfortunately, I had to wake up my kids so he could access the room. After I explained how I was feeling, the repairman also noticed the unusual smell and even started experiencing a headache himself. Because of this, they decided to move us to another room. However, the new room was in poor condition—the floor was filthy, the carpet was stained throughout, the bedsheets had stains, and the bathroom was dirty as well. At that point, we decided to leave the room and stay in the other room I had booked with the rest of my family. While the staff was friendly and accommodating, I wish they paid more attention to the cleanliness of the hotel. Unfortunately, based on this experience, I will not be returning to this City Express by Marriott hotel.

Easy to get in and out of the property.

To much noise at night time you can’t sleep machine going on top of the roof Plastic smells inside the room. uncomfortable bed. Duty carpet.

Wow

Good for an overnight, but the staff was great!

People were so helpful & kind, Marriott was clean . Food was excellent. Customer service was awesome.

Ok

En general todo bien, solo la limpieza de los pasillos puede mejorar, lo hace ver viejo a pesar de q no lo es, la caminadora en el gym no funciona. Nos tuvieron q cambiar de cuarto por q el primero el A.C. hacia un ruido extraño.

No tiene room service

Great people staff is very good

The receptionist in the afternoon was great.

A pleasure to stay here in my visits to this beautiful city

Todo estuvo bien. Pero la vista hacia fuera no es nada agradable.

Nice, clean and comfortable rooms. The staff was very friendly and the breakfast was delicious. Overall had a great time.

The girl in the front desk was very professional. Very nice.

El primer cuarto que nos toco tenia mucha basura en la alfombra como que no la avian limpiado bien. Avia lo que parecia pedasos de doritos en la alfombra, como vomito al lado de la cama, y las sabanas de la cama manchadas. Fui con la recepcionista y si nos cambiaron a otro cuarto. Pero estava igual la alfombra igual de sucia, y tenia un olor. Muy mal experiencia nos toco que al ultimo no nos quedamos ayi.

Room was ok. Ice machine had "Out of Order" sign, but when I asked a worker, he said it was just on the there because the machine had a hard time keeping up and I could still get ice. I got a few unapproving looks from other employees when I used the machine. I guess they wanted it only for employee use. Breakfast was good. Shuttle was only available in the morning. Driver was not available in the afternoon. Overall a good value.

Property it is nice

Esta bien. Pero el hotel ya requiere remodelación en ciertas áreas. El sofa cama no bajaba bien. Si íbamos a estar tres pues deberías tener 3 toallas, cobijas y almohadas para 3 y tuve que bajar para ir por ellos. El desayuno está bien (está incluido y es un muy buen plus). Siento que pagué más de lo que recibí.