Hannan at the front desk and the other women on staff are so welcoming and helpful. Hannan gave us a very good explanation of the city and medina. The location of the hotel is really perfect, so close to everything. It was only a 5 minute walk to the Medina and less than 1 minute to the beach. There were a few downsides to our stay however. Our room had an awful, musty smell. We could not escape it, even with the windows open. It seeped into our clothing and every time we came back into the room, it would overwhelm us. The heating/air conditioning unit did not work and the door knob fell off our door. The pool was also moldy and uninviting. However I will say that the beds were very comfortable and the staff made up for the less attractive parts of the hotel.