Overall Ratings & Reviews The Eagles Hotel

The whole place needs renovating, the carpets are old and dirty in all places, paint work is scruffy and in our room the taps were loose in the sink and bath. The temperature control for the shower just did nothing, so had to have the water at what ever temp came out! Place is very noisy, lots of shouting from square outside and arguing guests having fights at 1:30 in the morning for over an hour. Staff did nothing. Staff are friendly but inattentive. They hide in the kitchen so you have to knock on the kitchen door to ask them for service. The barman seems to think it funny to embarrassing customers by making them order the local beer in Welsh – why? Food ok in evenings but breakfast, described as cooked, was stone cold. Obviously cooked night before and not reheated on the day. Overpriced and down at heal at best. Don’t stay it’s dreadful. I have stayed in many hostels and hotels across the world and this is the worst!

Fabulous room! Staff were attentive and knowledgeable, food was of good quality and adequate portion size. Parking was easy and free. And Fabulous room!!

The property is a little tired in places but as its an old building it sort of adds to its character. The staff were helpful, polite and welcoming. We had a meal at the bar and the food was superb. The buffet breakfast was really nice with quality produce.

Only one hanger on arrival but soon rectified, room not refreshed each day but more milk and cups in room washed on request each time we asked. However on Wednesday night a member of staff had several guests with children, who were running in and out of the hotel screaming and shouting. As the evening went on the children became fractious leading to a lot crying and foul language possibly due to drink, by 9-00 pm Manny squeezed them all into his car. This spoilt the evening for many people sat outside on what should have been a lovely sunny evening.

Loved the hotel but dismayed evening meals were served in the bar area where dogs are allowed but breakfast and lunch were served in the restaurant where dogs are not allowed. The bar area is not very large, tables unsuitable for meals and is very popular with local residents so can get very busy.

Shower pressure is very poor, one of the main points for when you staying away.

The step between the bedroom and bathroom was a bit awkward, otherwise stay was ok

Greeting was good. Room spacious and beds comfy. Csn hear outsid enoise as we looked over the high street but it is an okder building. Served us well for our 1 night stay.

Excellent staff, welcoming and friendly, rooms were very clean with comfortable beds.

I think it really good value and there are aspects that are excellent.The staff are really good.Included breakfast and coffee and indian buffet. What I didnt like is the lack of fire signs at rear near room 18. It bothered me my entire stay and flagged it up a frw times. If you use tbe rear fire you could lose your way in the smoke and perish. I have reported this a few times to the hotel. I would be amazed if they listened and improved FIRE EXIT door signs which are hidden. All other doors were locked so it is a bit of a worry.

Lovely olde worlde hotel. Dog friendly. Food very good value. Room a bit dated and TV didn't work; given it was the Olympics, a bit gutted. Seem to be run off their feet as no-one available for check-in and had to go in search of someone.

The room was perfect for a family of 4 whose kids are grown as they each had a separate room within the room. However when we pulled back the sheets to our bed for the night, there was a large stain on the comforter as well as one of the other beds. It was nice having 2 bathrooms as well, but the toilet paper was just on a holder allowing it to dangle on the floor

First time to check in with no one at reception. It was the Barman that checked us in and he didn’t have much to say . Staff didn’t speak much, which is not something I’ve come across before. I suppose they aren’t happy working there?

We had booked 2 executive suites with a double and 2 single beds in each even given room numbers 25 & 27. However this is not what we got, one room had a double bed and the other a double and one single, neither of which could be described as executive.

Great overnight stay at very good price. Meal in bar in evening was lovely. Good portions and home made. Breakfast cooked fresh to order very good too. Room very comfortable. Lovely walks by river. Staff very friendly and helpful.

very nice hotel stay was comfortable shower needs storage tank as trickled on top floor

Enjoyed our stay the hotel was a lite tired, enjoyable. Good food was served oth at breakfast and in the evening.

The room was clean and there was everything I needed, but the stair carpet was really filthy and grubby, the out side was untidy with weeds growing around the base of the building ,painting was needed everywhere to improve the look, we booked an evening meal ,but had to make do with the meal in the rather dingy bar that smelt of dogs, as the restaurant was not open that night

Great location and accommodation.

Overall experience was good. Got locked out of our room. Then asked for help which was immediate. The front desk was not staffed all the time. Ought to have had a notice in these instance of where to go for help. The land line was out of action the proceeding week of our staff when telephoning for booking confirmation but now fixed. Excellent fully cooked breakfasts to die for.