We had a very nice premium room with nice view

I don’t think this is a place for families with young children. It is too loud with people drinking outside and in the rooftop. The administration could have an extra person to help the receptionists too. They were lovely, but it looks like they are expected to work in reception and fixing all kind of problems which is impossible. Our balcony window didn't open, the shower made such a loud noise that we could only use it when the baby was awake otherwise the noise would wake her up. If you can sleep with noise, then it's not so bad.

Location was good. Unfortunately we were up till 3 AM because of the noise from the terrace upstairs and we had to get up at 4:30 to get another flight out. Also the water was never replaced when we ran out.

This is our second time staying at One Shot Luchana and the staff is very friendly and welcoming. The restaurant is very good

Breakfast was not a buffet and was ok. Bathroom looked a little tired. The street was noisy at night.

Property is a boutique hotel, quite good, rooms are quite small, light in bathroom needs to pay attention, not enough, but staff specially Grace from the front desk was outstanding.

No tuvimos agua caliente 3 de 5 días por un problema con la caldera. Nos compensaron por el inconveniente (no la solicité). El staff es amable y atento. La ubicación del hotel estaba inmejorable si te interesa Chamberí.

Service was great

Excelente ubicación y las habitaciones muy comodas

Disappointing stay, especially in light of the fortune we've paid. The hotel needs urgently a renovation. Our room was very small, with no space to open our suitcases. It had a minuscule, old desk that was useless and needs to be replaced. The corner of the walls had big cracks. Breakfast had limited options, although the servers were very nice and friendly. In sum, we had big expectations for our stay in Madrid but we felt we were overcharged for a room that should have costed half of what we paid.

Madrid is a beautiful city and this hotel is located in a lovely but quiet area. If you want shopping, dinner or drinks you just have to walk one block and you find it all.. At night, not a sound. Rooms spacious and bathroom excellent. I highly recommend this hotel

Extremely comfortable and nice hotel located near everything and the staff is incredible...

Muy buen hotel. Céntrico sin estar en el barullo del centro. Personal amable. Muy cómoda habitación. Desayuno óptimo

Not truly a 4 star hotel. Amenities as basic as a luggage rack, which are usual even in 2 star hotels, are missing. WiFi in my room was useless.

Not as advertised! This is no four star property. It is comparable to an older two star. The room is ok but has cracked paint and mold in the shower. It was exceptionally clean, thanks to the incredible cleaning staff, but there are some things so old they cannot be cleaned. They must be renovated. I will say the cleaning staff were the bright spot of our stay and helped me find a crib And even brought a baby bath for us. They were super nice. Unfortunately The smell of mold was so overwhelming. It was difficult to sleep. I tried to sleep with the windows open, but the street noise was a lot. I said something to the front desk and they never followed up. The front desk staff is entirely unhelpful. I asked for a microwave to sanitize baby bottles. There is not one in the entire property and they would not even ask the attached restaurant (Thankfully, the restaurant is super nice and I asked myself. The employees are super kind.). The room is extremely basic with microwave, no kettle, no coffee maker, nothing at all that would make it even a little more comfortable. The property is quite old. The best part about it is the metro sccess . There is a metro stop right outside the door. since the property is a bit far from the city center, it is nice to have a metro nearby. Still, there are far too many excellent properties in Madrid to waste money staying here. It’s awful and I would never stay here again.

Everything was ok hotel is just steps from train station so is easy to move around

Great place to stay . Small rooms but who stays inside ? :) . Easy walk to the centre. About 20-25 min drive to the airport depending on the traffic. There is metro stations everywhere but you can easily walk to most off the neat places in Madrid . The front desk staff was very helpful

Near to many coffee shops & restaurants. Could walk everywhere easily.

Great location with lots of reassurance and bars nearby, but set in a quiet property so easy to escape the hustle and bustle. The hotel was also in easy walking distance from Chueca, Malasaña and Gran Via, which was great

Cleaness and safty