Overall Ratings & Reviews Courtyard Syracuse Downtown At Armory Square

Experience was amazing fine restaurants All in walking distance cant wait to go back.

Hotel and room were clean. Checkin was smooth. The street where the hotel is located had good food options. There is a bar right across the street which plays loud music in its pub. The sound reverberates inside the hotel room with occasional rattles. Could not sleep from 11pm to 1am due to this noise. One of the 2 queen beds was so saggy that we were sinking to the bottom of the mattress causing back pain in the morning.

Nice hotel with good rooms

Grey

I arrived on my room and the floor in the entryway had two saturated spots. Also the made bed had a soaking wet hand towel on it. I called up the front desk and reported it immediately to let them know that we didn't get the front the floor wet and that the bed needed. The sheet changed as we walked in and they never came up to change the sheet or check the issue

Lack of communication - room was not cleaned - towels not replenished - front desk staff lacked communication skills

The girl at check in had no personality and was rude as we were 1/2 hour early. I stay in hotels all around the world. When people are coming to a hotel they have traveled a distance and are tired. Your staff needs to be schooled on how to welcome their guests. HORRIBLE customer service

Staff was very respectful.

Very welcoming, attentive staff.

Clean updated. Close to the Dome

It was a bit loud

Bar staff was not very pleasant. Otherwise clean and comfortable.

Our stay was very nice. The staff were very courteous, friendly and helpful. I thought the Bistro would have been more like a restaurant. It would gave been nice if they offered a breakfast buffet like other hotel chains.

Nice place and very nice staff

Good local bars and restaurants

The location is amazing for a visit to Syracuse University, but the front desk staff one person in particular just wasn't helpful every time she was approached via phone or in person. When asked to check in 3-4hrs early coming off a redeye, her immediate response was no. I responded the hotel isn't sold out so why not. She responded well a room may not be ready. Which absolutely makes no sense, if the hotel isn't sold out..Then when I called down and informed whomever answered the phone that I was ready for our room to be cleaned, I was told by the her that I can't have my room cleaned today. When I said I informed them last night that I would like to have my room cleaned, which you have to do, due to covid...although covid has come and gone... she told me one minute and put me on hold. Then came back and said ok, I see your on the list. The appropriate thing to do is check the list first oppose to just telling me no. I want nothing to do with anyone with that type of disposition. On a 3rd attempt to ask about a place for brunch on Sunday, I wanted to get her opinion and the hours of the place and no help there either. In fact she said she doesn't do that type of service and I said what like concierge and she said yes. I understand this isn't 4 Seasons, but no one like this should be working in hospitality..period! If Syracuse is our school, I will never stay at this hotel again..NEVER!

Beds can use some work. Very hard and pillows have zero support. Otherwise stay was first class.

Nice property. Easy check-in.

I liked the proximity to airport. I didn't like that housekeeping didnt attend our room and when we asked for coffee cups and towels we were told there was no staff to provide the service we would have to go get it ourselves. We called front desk at 7:30am

Plowing woke us up 1230am, noisy room neighbor woke us again from 230am until 530am.