Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our great location, amazing staff, and good breakfast. At the same time, we sincerely apologize for the maintenance issues you experienced during your stay, including the refrigerator not cooling properly, the safe malfunction, the curtain rod falling, and the difficulties with the light switches. These issues certainly affected your comfort and should have been addressed through more proactive maintenance and room inspections. Please rest assured that we have shared your valuable feedback with our Engineering and relevant teams for immediate review and improvement. We truly appreciate your constructive comments and are grateful for your confidence that, with these improvements, we could deliver a five-star experience. Thank you once again for your kind words about our team. We sincerely hope to have the opportunity to welcome you back and provide you with the seamless and comfortable stay you deserve. Warm regards, Hotel Management