A cozy, relaxing place with well-planned accommodations. Their hot spring baths (onsen) will relieve you from all your fatigue. The delicacy of the dinner course and breakfast are unforgettable.

The staff are very friendly. Meals are excellent.

Two in-hotel hot tubs were small but clean. Rooms were also comfortable. Staff was helpful during check in but what struck me most was when we were leaving two employees came out and bowed to us. Really surprised me even after multiple trips to Japan. Would live again if I ever find myself in Arima Onsen again :)

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Beautiful well kept wooden building, very quaint and private onsens, two of them, is awesome and it melts all the aches away. Dinner is 8 courses, carefully prepared n well executed, and tasted delicious too! Breakfast is equally good. Will come back.

The world best hotel(Ryokan) in the world!! To me this place is special!! I do not want this place will more famous than now cause I need to reserve XD. Also this place have everything! Best food, room quality( classic but modernized) , private Onsen, most of important point is kindness!! This is what I expect from Ryokan and japan!!! Wonderful...I highly recommend come this place at least once !! BTS this is my fourth time visiting here XD

작은 옛날 목조건물에 작은 온천탕 2개. 조용하고 관리가 잘 되어 있었고, 온천탕이 2개 밖에 없어서 온천욕을 자주 하지 못할까봐 걱정했는데 원할하게 돌아가 원하는 만큼 온천욕을 즐길 수 있었다. 저녁식사는 아기자기하고 예쁘고 맛있었다. 직원들은 친절하고 잘 도와주었다.

Amazing. The service is above expectation. I've been coming here for more than six years because the entire experience is phenomenal--everything from the meal, to the rooms, to the service and the onsen/hot spring is very soothing.

It was a wonderful one-night stay, including both dinner and breakfast. The dining experience was perfect, with authentic Japanese food and excellent service. The private hot spring at the hotel was fantastic, and the public hot spring at 'Tosen Kosyobo' was also a delightful experience. I look forward to visiting Hanakoyado again very soon.

チェックイン時に食物アレルギーの有無を確認されました。スタッフの方がもっている食物アレルギーのリストにないアレルギーを私がもっていましたので、口頭で伝えたのですが、その後予定される食事にその食材が使われているか、いないかの連絡はいただけませんでした。 また、ロビーらしき共有スペースがなかったのも残念です。

Overall, only stayed here for a night and actually booked it thinking it was a ryokan, but it was just a hotel. Got a half board and the dinner was pretty great, honestly on tier if not as tasty as my ryokan half board from the night before. Breakfast the next day was kind of a miss, but dinner was solid and the private onsen was a nice and relaxing experience, especially since the water is from the local hot springs! Also luggage forwarded for the first time this trip and I am currently in Osaka and got my luggage so that was successful! Staff were very kind and although one of the guys (in glasses, super nice but forgot his name) didn’t always understand me, translation apps made it pretty simple. Would recommend - especially for the price - in contrast to my ryokan which felt the same as here but for $120 more a night.

It's our first time at an onsen ryokan, and overall it was a very pleasant stay! The receptionist that greeted us spoke English well and was very clear at explaining the facilities and answering any questions we had. She asked clarifying questions about our food preference so that adjustments can be made to the meals. My friend doesn't eat any raw food, we both don't eat spicy, and they made note of that. The Kaiseki ryori dinner was delicious. I mentioned I liked sashimi and I'm ok with raw food, so I got sashimi while they served cooked fish to my friend. I also got onsen tamago and they made egg rolls for my friend. The private onsen looks a bit old and it was a bit small (it's just the right size for 2 people in each tub), but you do get to try both the Kin no yu and Gin no yu as they have two tubs in there, so it's a nice experience for people who are not comfortable in public onsen setting. You could also go to the public onsen at their main branch before 10pm. We requested for a room on the upper floor, and it's nice and quiet. We had a good rest. The window view faces other buildings. The upper floor is only accessible by stairs though so people with mobility issues should request for lower floor. I would recommend this ryokan to people who are new to the onsen experience! Unfortunately it was too windy so we couldn't ride the Rokko-Arima Ropeway on this trip...

Le gros plus étant les bains privatifs, qui sont vraiment très agréable avec la vraie source. L'hôtel est charmant, quoique un peu vieillot. D'ailleurs on avait très peu de wifi dans notre chambre. Sinon le personnel est vraiment efficace et agréable.

Excellent service, very clean facilities, old school charm

The food here is great. The staff is helpful. The rooms are large and it is very close to the center of town.

The dinner & breakfast served were outstanding.

Japanese traditional style building and modern interior rooms small hotel. It is super comfortable and Kobe beef dinner was great. Hot springs were great, so we took few times a day.

staff is very nice building is old style, but keep new now many rooms, small hot spring hotel room comparatively small the hot spring is individual room separate fm room, just I will prefer outdoor hot spring

The staff were amazingly helpful and patient in answering our enquiries.

Amazing stay in this charming hotel, very lovely big room, private onsen. The town is just walking distance.