Nice and convenient location for visiting downtown and surrounding areas

The welcoming staff and comfortable environment in the lobby/lounge area made the visit!! We could gather with friends, family, strangers and enjoy ourselves in the cozy chairs and sofas...felt like a home away from home!!!

I appreciated the covered armored door parking garage accessible only to those with hotel keycards with an elevator to the hotel lobby. It was well worth the parking cost in a neighborhood with little street parking. I don't think a full size truck would be able to fit there without a few scrapes. Keycards required to use the elevators. Check in is challenging due to no circle drive lobby area. Convenient location to walk to places to eat and 25 min walk to University of Chicago. Excellent front desk staff. The main bed mattress was extremely hard, fold out bed also uncomfortable. A bit of mildew in the shower, otherwise clean. Breakfast is an add on cost , but there were many good coffee shops nearby so we didn't try the breakfast buffet.

This was one of the nicest hotels I've stayed in. Big room with a separate sitting area, everything new and clean and modern design. It was a little bit of a trick figuring out how to get to their parking (you have to check in first, then use your key card to get in and get out), but I really appreciated that after we checked out we could leave the car there until 3, so we were able to leave the car there while we did stuff in the morning. It took a surprising amount of time to get an Uber (13 minutes). There were a lot of food options in easy walking distance. The hotel also sells breakfast, but we didn't try that.

Extremely loud people next door in the middle of the night, violently arguing and woke us up multiple times with screaming children. I was also locked in the bathroom when I first got checked in, and maintenance had to be called to fix the door. Maintenance was kind and helpful but I am lucky to be with my husband in the room, or I would have not been able to get out.

When arriving I learned their breakfast was $11 extra per person. I must have misread that breakfast was not included. However there is an amazing donut shop around the corner called Stan’s Donuts. Everything we tried was amazing! The pool is by reservations which we didn’t know about. Luckily we were able to get in right away and my kids didn’t have to wait. My kids were sad that other hotel kids couldn’t swim with them. We also were kicked out of the pool at the end of our time when we didn’t know. The kids swam for a while and I was preparing to give them notice to get out… but I had to abruptly pull them out. It was a small pool however we just didn’t know the rules. It just was different from any other place we stayed. Overall the majority of the staff were wonderful and kinds and seemed to enjoy their jobs. The hotel seemed clean over all. We really liked the closeness to the metra electric. Easy to head deeper in the city.

I arrive late and told the place is overbooked, how does that happen!,i have no idea.

Staff was amazing. Super friendly and accommodating! Also in a great area with lots of food within walking distance.

They don't provide enough information about parking. If you plan to visit with your car, this hotel is not good option. Also the front desk is not helpful.

Very hot inside and hallways.

Parking for this hotel was a nightmare. We drove around in circles for an hour trying to find the parking garage because the staff did not give good directions and it isn’t directly next to the hotel. When we did find it, the key fob they gave us to get in the garage did not work. The rooms could have been cleaner. There were stains on the carpet and you could tell they just did a quick wipe down and sheet change due to the dust and debree on walls/windows/curtains/furniture. It wasn’t the worst experience but I wouldn’t choose to stay here again.

Great property!

Excellent room spacious, clean, quiet, personnel were very welcoming and thorough! I do miss having bottles of water in the room. For the price of the room it seems a small thing to ask.

Great.

The staff are very friendly, helpful. There’s a metro station nearby that we can get to Wrigley field for Cubs game. Only that the parking fees stated in the hotel description on Expedia as $30 per night but it is $40. A bit surprised.

Good morning I thought your location, decor, and breakfast were great. The ceiling tile need work.

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Great breakfast

The staff are helpful and personalable. The complimentary breakfast is served with pride. Normally I dont eat complimentary breakfast to me it not prepared with care but at Hyatt that is not the case. Breakfast is serve with pride. The front desk manager and Chuck. These representatives made us feel at home.

When we arrived the lobby was in full party mode. At least 50 people just hanging in the lobby like it was a bar. We got to the desk and the reception could not have been more dismissive. Got to our room and they had changed us from a 2 queen room to a single king. I had my 2 adult sons with me, thus the 2 beds and a pullout couch. When I called the desk they told me they needed my room for someone else and since I didn’t say 3 people were going to be here they changed me. I asked for a manager and was told “ahh man, he just left”. So apparently they have the right to change your room without notice even though I booked and paid in full 6 weeks prior. Since we didn’t have an option and had already paid $500 for the 1 night, we stayed. Unfortunately when we opened the pull out bed we found blood stains on the mattress, the blanket in the closet was wet, and had no extra pillows. We called the desk again and asked for a new blanket and more pillows and were told “we don’t have any right now. We closed the pullout andy son slept on the couch cushions with a sweatshirt.