Overall Ratings & Reviews TownePlace Suites Roswell

The staff is really great here!!!

Staff were incredibly nice and helpful. However, trying to get suitcases into the normal front door was a nightmare. Picture one autistic child, four big suitcase, and two tired adults trying to wheel into an average size door. I would say spring for automatic sliding glass doors like every other hotel.

Great value

The staff was very nice. Having the small kitchen is great

It was clean and we had a restful night..no noise

Lots of space. Close to an ER so sirens all night. Really nice otherwise.

This hotel is just what you would expect for a budget accommodation. Though the breakfast had some of the worst bacon we've ever encounter - it was not edible. But by far the worst part of the stay is that we were charged for parking with no prior communication that this would happen or the option to opt out. When we check-in the woman at the front did not mention it and it's not anywhere on the Hotels.com webpage. When I complained about it the next day at check out the person at the front desk was rude and tried to tell me I knew about it - which I did not. The charge was ultimately removed but it was a bad experience. To try and "secretly" charge for parking in the small town of Roswell is completely unreasonable. Buyer beware.

Breakfast was very good

We loved everything about the property except THE PULLOUT SOFA! It’s not a pull out sofa. It’s a fold out terrible sleeping thing!! But we loved the size of the room, it was clean and quiet.

Didn’t get the room I reserved, night was very loud, night staff was very nice.

Enjoyed

The good...The staff is very friendly. The room was clean and had nice amenities. The not so good... the $100 non-refundable pet fee was not listed anywhere when i booked the room through Expedia. Also, i don't get the $10 parking fee for a non-secure public parking spot around the building.

Everything was very nice.

Great customer service

Room was spacious and clean, with temperature control for heating or cooling and you can choose the Fahrenheit you want. A pleasant surprise - the room was equipped with kitchen utensils, ceramic plates, bowls, mugs, and dishwashing soap & sponge. So I could eat my takeaway food in my room with a real plates and metal fork & knife. The phone in the room was not working. But the reception staff kindly helped me make a local call (free). The wardrobe was in the toilet. The wardrobe had a double door, and on one sides the door handle fell out when I pulled the wardrobe door open. The car park was charged at $10 per night’s stay. Breakfast was the usual hamburger patty, scrambled eggs, make-your-own waffles, fruits, juices, toast, coffee/tea. Location is convenient, short drive to restaurants & supermarkets. I would have rated it 5 , if not for the charged parking and the phone & wardrobe door handle.

Hotel was clean, staff was super friendly, and loved all the unexpected amenities that came with our room! From a dishwasher, to pots and pans, and a mini stove, this room had everything we needed for our week-long stay. I fully enjoyed my time at this hotel and found it very convenient location wise to explore all that Roswell had to offer. Highly recommend and will come back here again.

Very nice

Our stay in Roswell was toward the end of our trip through New Mexico. This property was comfortable and what you would expect from this level of hotel. The area around the property is centrally located and easy to navigate. Roswell is a smaller town with most of its appeal geared toward “encounters of the fourth kind” ;p. We were traveling through but took the opportunity to visit the Carlsbad Caverns while we were in town ( highly recommend!) and took part in the alien culture around town.

Very nice! Clean rooms that were very large and comfortable. The air conditioning worked great and the continental breakfast was nice as well.

The hotel was clean, roomy, and very nice! Would absolutely stay there again!