Overall Ratings & Reviews Dreams Madeira Resort Spa & Marina - All Inclusive

Very nice property, excellent food and the room are very clean.

Terrible service and terrible food

Beautiful, safe and secure resort with excellent facilities. Staff were all very friendly and welcoming. We had a sea view room (adults only block) which was really spacious, quiet and clean. Great selection of restaurants to eat at but we couldn’t get booked in to most for dinner due to already being at full capacity however, we were only there for 3 nights so if we had stayed longer, we would have been able to experience the different ones. The world buffet was always an option if you can’t get in to eat at the others. Overall we were very impressed for a first time all inclusive hotel break and we would definitely return back for longer next time.

This was the most amazing resort I’ve ever stayed in! Close to some great hikes and the people there were fantastic!! Highly recommend!

The resort is very clean and staff are super friendly and helpful! The views from the hotel are astonishing! The buffet restaurant has sufficient variety and with good quality. I have a positive experience overall. Some area for improvement: booking restaurant could be very difficult, room service lady forgot to come back to clean the room. It’s mainly due to short of staffs since the week we visited was Easter holiday and the hotel is in the process of getting ready to run at full capacity.

We enjoyed the selection of food at the restaurants, and the quality of restaurant food, variety of drinks and cocktails, and the quality of the resort. Service could be better. At check in our room took 1.5hrs longer than we were told it would do, and then on arrival at the room we found our case had not been delivered and was still in reception (despite being assured it would be in the room). Waits for drinks and to have orders taken was highly variable, sometimes fast and efficient, sometimes very slow. Drinks and food would occasionally be mixed up or forgotten. That aside we had a great time overall.

The staff was not very helpful and often rude. Any time we met a polite staff member, they turned out to be a supervisor. There are multiple pools but all are in the low 60s (F) so too cold to go in. We saw one person swimming in one- that’s it- during a four day stay. The buffet is all lukewarm food and it’s the only food you can get unless you make reservations- which would be fine except they don’t tell you that until check in and then you can’t get a reservation at any of the restaurants for days, so you can either eat the lukewarm flavorless buffet, or you eat off property, so basically just ignore the all-inclusive benefit because it’s not legit. Other services advertised, like the boats from the marina, simply weren’t happening. It says three times a day every day but when we tried to book they said there were no boats at all that day. Overall just a complete ripoff. Could have stayed somewhere nice for a fraction of the price.

We had to wait for our luggage to be brought up to our room (over 1/2 hour) so our hike was delayed. Later that evening we discovered that our A/C didn’t work and blew warm air throughout the night. We did enjoy the proximity to PR8, but not sure it was worth the all inclusive price.

We stayed in 3 bedrooms villa. It's modern, big, clean, & comfortable place to spend with friends & family. The complex has beautiful beach view, clean & safe. The staff are nice & professional. The buffet food is excellent. The specialty restaurant is hard to get a reservation since it's limited space. I wish the resort tells & gives the guest option to special restaurant prior our arrival.

We enjoyed this property because we were away from the crowded Funchal. You will need a rental car or transportation.

The property is new, and well appointed. Since they are new I give it another year for them to get it all sorted. They offer a daily shuttle to Funchal which is nice. If your looking for new, upscale and quite, great place. If you want to be in the heart of action. Stay in Funchal. Overall wonderful experience.

What a beautiful hotel! We loved the pool cafe/bar. The staff are extremely welcoming and the property is very clean. The drinks at the bars are also very good. We loved our stay here.

Pleasant stay

Absolutely fantastic resort. Can not fault it in anyway. The staff were so friendly and helpful.

Madeira Dreams has great potential. The location is fantastic, the facilities are well-maintained, and the staff (when properly trained) are excellent. However, poorly executed food, inconsistent service, and logistical issues drag the experience down. With better food quality, stronger service training, and an emphasis on showcasing local Madeiran cuisine, the resort could truly shine. But as it stands, it’s a hit-or-miss experience that leaves guests wondering if they got their money’s worth. Would I return? Only if improvements are made. Would I recommend it? For those prioritizing location over dining—but with clear expectations.

The quality of the food a d drink is excellent. The staff are so friendly and helpful. The facilities are excellent.

This all-inclusive resort had the best drinks and restaurant (not the buffet) quality I have experienced out of the 11 different all-inclusive resorts I have been to. However, the buffet was below average quality and made worse by being in a tight space for the number of guests they had. The staff were largely inexperienced, or lazy, and supervisors were working too much to be effective supervisors. The hotel itself is awesome with a village setting in a very picturesque location. My overall experience is good, but could easily been exceptional with better management of the staff and buffet.

If you’re reading reviews on this property, than you are the type of traveler that I am. You do thorough research: comparing hotels, poring through sites’ pictures & amenities, factoring in location, expense & time…..all to ensure a rewarding vacation. While every person may have different tastes and likes, as an all inclusive resort, Dreams Madeira Resort, Spa & Marina, a luxury Hyatt collection hotel stands near the top. No need to read any further. Choose Dreams Madeira and then go get spoiled! Like myself, you’ll be patting yourself on the back, during and after your stay, for an excellent selection.

Absolutely the best All-Inclusive resort in Madeira. Dreams is a recently re-branded hotel resort complex covering a vast area from the beach all the up through a mini village. With a variety of rooms, and services on offer including restaurants, cafes and pools. Staff are incredible, always happy to help and seem very happy to work there with the exception of the World Cafe. We noticed over a period of the 3 nights we were staying there that there was a little battle going on with the local Madeiran staff and non local staff which to be honest is ugly and unacceptable. This happened to one of the cooks on station, he was shouted at by another cook which wasn't very nice. We also noticed this was done in front of guests which isn't very professional and we tried raising this with reception however, we were told to make any complaints through their website!! I informed the receptionist it wasn't a complaint but an observation but was ignored. Moving on, we thoroughly enjoyed our stay and everything except the world cafe staff was just as expected from a Hyatt brand. I understand the hotel is opening in phases but would suggest more entertainment in the evening. Food was exceptional Staff were professional (mostly) Facilities that were open were great Getting around, very easy Internet, very fast Using the App to reserve restaurants, activities, great idea Free minibar in the room

Wonderful stay for the price paid. Not fully opened yet. Quality food and drinks included