The hotel has a rigid cancellation policy, and their internal policy is not aligned with what is provided via Expedia. The hotel’s policy is 72 hour cancellation notice by 4pm, where Expedia says by 6pm. I inquired with the hotel on this discrepancy and provided documentation but NO ONE got back to me. The staff i did speak to on the phone were very rude and patronizing, did not offer to help or investigate policy discrepancy.

Love the rooms , decor and location. 2nd time we have reserved a rooftop room. On both occassions we were not told there was a wedding happening and so we were not able to enjoy the rooftop views. For the price of the rooms, I feel we have been made aware of this. Front desk staff seemed lazy- no TP in main floor bathroom . But hotel is in an excellent location hotel is unique and beautiful.

There were many problems at this hotel, and it is over-priced compared with hotels closer to downtown. Ballard is a fun area, but I would not stay at this hotel. No coffee shop or restaurant at the property. If you are up early, no luck. You have to wait until breakfast places in the neighborhood open around 7:30. "The room with patio" is facing an event space on the patio -- people can look into your windows and the glass door. I had to keep the curtains closed while it's light outside because strangers were walking by outside. I had reservation issues with the hotel. They charged me directly to my credit card without my authorization. I asked for refund. I gave my email so that "they will get back to me." They never did in spite of repeated request from me. I had to go through the dispute process with the credit card company.

Beautiful place to stay. Nice area, lots of bars of restaurants

This Hotel Ballard, is right where I want to be.

Great place, very up to date and many places within walking distance

Beautiful European vibes in the heart of Ballard! Feels luxurious & special. Several delicious eateries steps away, including Stoneburner, Sabine, San Fermo, Situ Tacos, & more. Can’t beat the walkable location. Very quiet in room, despite the street facing balcony (sooo Parisian!). We were on 4th floor, so we could hear music event in 5th floor Pavilion, but it was over by 10pm, & we didn’t mind the fun atmosphere of live music. Bed & linens are incredibly comfortable. Love the robes. Bathroom is high quality with separate toilet room, which is always appreciated! Unfortunately, no room service; would be so cool if they partnered with Stoneburner for that! Would love if the fresh coffee was available all day in the lobby. Definitely a beautiful spot for anyone!!

Had a fantastic stay at Hotel Ballard !! The staff was amazing and couldn’t be nicer !!! Great neighborhood, can’t say enough about this hotel !

We adore the property, the location and staff. We would however love a later checkout option, even if we had to pay for it. We totally understand, though that Ballard is a boutique, small hotel, and it may not make sense. But still it’s on our wish list.

Great location. Farmers market sets up just in front

Fantastic boutique hotel in a super cool location on Ballard’s best street. I love the access to the Olympic Health Club, and the well-appointed rooms at the top floors with private patios.

The perfect weekend, brunch retreat

Very nice room and hotel. The only issue was noise from Ballard avenue - pretty loud at night until around 11:45pm.

The hotel esthetics i.e. furniture, wallpsper, art, flooring made the stay inviting andnot pretentitious. Front desk staff professional but personable. I'll return

Wonderful as usual!

The Ballard is a great restored hotel in the middle of Ballard shopping and dining. The room was very clean and comfortable. We were in a room with access on the roof. There is an event area just outside and can be noisy if an event is going on. Otherwise very quiet and comfortable. My only complaint would be parking. The parking garage is very small and a tight space. If you meet someone on the way in or out, you will probably have to back up to make room. There is street parking but can be hard to find something in the evenings when busy.

This place was amazing and the staff was incredibly friendly during our honeymoon stay!

Great spot if you want to explore Ballard.

Great stay

This place is fantastic. While it’s the only real hotel in the area, it’s a class above most. Wish it was cheaper, but with it and will always try to stay here when in Seattle.