Lovely hotel at convenient location close to metro and tram station. Good facilities. Only downside is that rooms can get very hot with limited to no air conditioning.

Hotel was top tier in every way. Made Vienna even more special!

Overall pretty strange. The check in was underwhelming. The lady was completely uninterested. No welcome and not even directions to the room. The lobby was being renovated which we didn’t know about. We found ourselves in a corridor with no lights. From here, there was zero interactions from staff over 5 days.

Everything was clean and modern with very lovely staff. Only complaint would be the sheets and pillows were not the comfiest. Despite booking a double, we actually had two twins pushed together with two single duvets which was mildly inconvenient. Would recommend the hotel though to anyone wanting to stay in a quiet place in Vienna with easy access to all the main attractions via the public transport or walking.

Everything was as described. Nice staff. 2 considerations: 1) glass in the shower points directly at the bed, which means if you get up early, the light from the bathroom shines very brightly on the person still in bed and 2) the room was unbearably hot in the winter and couldn’t find a way to cool it since windows don’t open

Staff were very friendly and accommodating

Clean room and comfy bed, great transport links. Only bad point was room was too hot with no window to open

The front staff refused to give us extra towels or robes. The room was a bit outdated. The restaurant was okay.

A lovely hotel. Spacious and well appointed. Staff were exceptional.

Excellent room size with quality design and furniture. Calm and well located hotel near the metro station 15min away from the Opera quarter. Spa area is also comfortable and clean.

Great location

We used the metro which was easy to use, there are a ton of shops and restaurants

Nice and spacious room. It is very well connected to the city centre and the main train station. Avoid the bar though unless you are ready to wait more than 1/2 hour to even order. Friendly staff.

I wish it was a little closer to thecity centre.

The restaurant and bar were incredibly friendly, professional and smiley. They made us feel very welcome. The room was always cleaned nicely and the spa facilities felt relaxing and hygienic. We would certainly come back.

I’ve stayed in over 100 hotels this year. For the price this was by far the best. The neighbourhood was good, the staff were friendly and helpful and the food in the restaurant was lovely at a fair price. They have a fitness centre and a roof terrace. The rooms were extremely clean and spacious. I thoroughly enjoyed my night here until 7am when I was woken by people cleaning the windows. Not them actually cleaning it was the CONSTANT beeping of the crane. It went on for over 4 hours! It is clear they take great pride in the hotel and ensuring it’s clean but that noise constantly from 7am left me leaving exhausted and grumpy rather than refreshed. I complained about it three times. The staff on reception were very understanding with one saying “I understand, I can hear it too and it’s very annoying”. Regardless of this and me asking a manger didn’t contact me and only spoke to me when I leaving because I asked for him. As I said it’s clear they look after the hotel but by having that constant beeping like an alarm from 7am is unacceptable. It should be done at a reasonable hour

I like the breakfast and bar at the property!

Would happily return! Great location to access entire city and the food in the restaurant is excellent as well

If you are well-travelled this hotel is more a 3 star hotel than a 4. Ridiculously expensive for what they offer, nothing nearby to eat…. Very bad restaurant food. Aircon not working properly and they attempt to charge us for a room upgrade because the aircon wasn't working in pu original room and in reality we got a downgrade, for free but the room was much worse. I don't recommend this hotel. And it shouldn't be rated as VIP in Expedia….

A very roomy, classy hotel with friendly service. Slightly limited to dining areas around.