Hotel room are old and air condition is very noisy

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Fantastic place to enjoy nature and the surrounding areas of Sapporo and Otaru. Staff was super helpful. Room was clean. Breakfast was awesome. Piano play at night during the week was actually one of the highlights just sitting and listening to live play for an hour. Having a car helps getting around as there really is not much within walking distance. Many of the frost staff spoke English, but it’s definitely a hotel more for Japanese tourists. Onsen was also pretty good with the outdoor and indoor parts. The location is prime for venturing out in a bunch of directions to explore.

Stayed in the western style room with open air hot tub. The room was quite spacious, especially compared to other hotels in Japan. The room came with a massage chair which we enjoyed. The hot tub was on the small side but was able to accommodate two adults, and the temperature was perfect! The dinner and breakfast at the hotel were both excellent. We only stayed one night but would have loved to stay longer

The hotel itself is very old, however it has been kept in the reasonable good condition. The room used to be smoking room, I can still Smell the cigarette smell in the room. There is a safe in the room, please use it! I got my stuff stolen without knowing it till one week later. It’s very difficult to even tell the hotel that my belongs got stolen 5days after I checked out the hotel. Please keep your valuable in a secured place. There is a young male housekeeper and I suspect it was him took my stuff. Apart from that, The hotel staff in the reception and the restaurant they are extremely polite and very friendly. I would still recommend to stay in this hotel but just be aware of your belongings

The room was smelly with body odors. There are no towels in the room. The air condition is not working. No dinner available. Breakfast, for the price, should have been free. 30 minutes or more from town.

露天風呂で空がキレイに見えるのが好きです

Very nice, clean, near bus station, near ski resort (0.3 mile). Excellent onset. But the mattress is too firm, hurt my back.

Staff friendly. Dinner and breakfast were tasty. Close to ski field. But room is SO HOT. When we checked in we immediately turned off the heater. But hot air kept coming in from the vents. We opened our window all night to allow freezing air in to cool off. But did not sleep as we had to open and close window all night. We came for the onsen but didn’t use it because we didn’t want to get hot in the bath and then come back to hot room. No sleep. Sad stay. Not relaxing.

We loved the outdoor/indoor hot spring and sauna. The place was very clean and easy parking. My only complaint is the bed was very hard (we had a twin room). Otherwise a great place to stay!

Enjoyed my stay greatly . Would definitely come back. Extremely close to ski resort . Walking distance to ski lift

Onsen hotel

Quiet neighborhood with nice just views.

Sports facilities

Service is good everyone was very professional! But room was pretty dirty and moldy.

This hotel really need update the room we stay are old smell and outdated we are kind of disappointed because we so look forward to this stay but everything are not reach standard The gym is hot old with not much machine the pool need pay additional to go in it was just 1 indoor pool nothing exciting so don’t understand why they charge more on it and when check out they charge hotel fee

The service is Amazing. The front desk manager is incredible. He even went so far as to call authorities when I didn’t come back from a backcountry expedition. They were ready to start the search if I hadn’t returned late that night. I am truly Grateful for his attention to detail because of the dangerous backcountry terrain.

excellent half board. Rooms a bit old fashioned. Staff very good. Onsen great

Everything is good except the breakfast is about average

Rooms need some updating, but the Onsen was amazing, especially outside when it was snowing. A little disappointed about the pool. I went to take my kids and they tried to charge me money. I already paid for the hotel and had to pay Onsen tax on arrival. Why should I have to pay for the pool that is part of the hotel. Overall it was a great experience and would stay again.