Computer at site lost our Expedia reservation and while my wife and I were in deep discussions as to the issue the desk staff was laughing at us for our English usage not knowing my wife is Brazilian. We ate dinner in the restaurant and it wasn’t bad as was breakfast but could see several guests struggle with the under cooked eggs and bacon. The worst struggle though was determining that a small napkin dispenser in the bathroom was actually giving out 3”x5” slips of toilet paper. Quite the adventure

Positive: The room was okay and clean but dark and not very attractive. The bed was fine, even comfortable. Negative: The door key demagnetized almost every day. There were only 3 hangers, and worse, the kind that are attached to the rod. I bought normal hangers! Very few staff spoke any English.

Staff were kind and friendly

The room needed maintenance. The staff was very pleasant. The restaurant was under construction, the menu was limited and the food was horrible.

Small rooms, and dated.

Adorei

Rooms need to be renovated. They are quite dated.

Excellent service and staff! Outstanding location!

Pretty confortable and clean. Everyone was friendly and attentive. Very good quality.

Used to love this hotel. Had a boutique hotel vibe. Not anymore. Still a decent hotel

We visited with mobility impaired 94 y/o and the hotel staff was extremely accommodating, helpful and friendly.

Property is great but the service is terrible

My husband and I did a staycation at Laghetto Moinhos. It was a great location and beautiful breakfast. The concierge was really welcoming.

Antiguas, sin servicio de frigobar bi cafetera en la habitación

Same old story things broken or don"t work when you check in. Lobby impressive, but that is all that is impressive about this hotel. When I checked in went to the room and checked out if everything worked. As is usual 50% of the time at All hotels, the room safe did not work (this gets old). The A/C was making a lot of noise, I turned back around to the reception and asked for a different room. New room A/C and room safe worked. The rooms in this hotel are the size of IBIS rooms, except you are paying much more for a not as well maintained room. Bathroom about IBIS size excepot the shower was slightly bigger. There was no elevator to go to the dining room it was on a second floor and you had a winding stairway. I had knee surgery a few months ago and this was not fun. Limited breakfast items and they were never warm, they had no hot plates. This is an older propery which needs complete remodeling especially an accessible dining room. Also they only thing really around is a hospital, not much else. Cannot Recommend, stay at an IBIS instead for less money and more modern facilities.

What an amazing hotel, it is so beautiful and located in a gorgeous area as well.

A 1930's villa serves as the reception and dining area with rooms etc in a new building at the rear.The villa is sensitively adopted to its new purpose.The staff are welcoming and helpful.Breakfast is good but other dining is disappointing.The location is excellent.

The hotel sets itself as being an upmarket hotel experience. Trying to marry old school roots with modern service and it misses on both accounts. What is kept as old school, especially the dining area / restaurant just ends up being really creaky seating, wobbly tables, rickety self serving areas for a buffet. The bedrooms are really small. Not very well decorated and the mini-bar is expensive and poorly stocked. Bathrooms shower is good. Heats up quickly and powerful. The rest of the bathroom is cheaply outfitted. The staff were minimal and minimum effort. I won’t stat here again

Always a nice place to stay!

Very good hotel in Porto Alegre. I have been constantly staying at this hotel on my travels to Porto Alegre. Good room and great breakfast. The location is very good and the conditions of the hotel as well.