The New Royal Windsor Hotel

Explore The New Royal Windsor Hotel
5.4
Fair
From 154 reviews
Cleanliness

6.0

Room Comfort

5.8

Location

7.2

Service and Facilites

6.2

Traveler Reviews The New Royal Windsor Hotel

Number of reviews per page
20
40
Top reviews
William
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Very unclean in desperation of a full restoration everything dropping apart . No positives and definitely would never stay a gain . I got the same vibes from everyone else staying at this hotel . If hotel inspectors went in I personally think it would be shut down .
Jill
icon-with Children
with Children
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I LOVED the staff here. And we were looking for the cheapest place to rest for just a night, and this was the place! You get what you pay for here. The floors are uneven, and it's genuinely old, but it was a good location, it was cheap, it was convenient, and like I said, the staff were so sweet. They are upfront about the lift. They don't have many parking spots available, so we didn't actually park in their parking lot, but they were helpful in showing us where we could park.
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Krushmi
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Expedia should verify the hotels be
Jacqueline
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Do not bother!!! These photos are YEARS old, the hotel is run down and stinks!! Not only that at check in we were greeted by a massive argument going on, police being called and disgusting language!! We decided to not bother, walked out and went and stayed at The Ruskin instead which is a hotel I’d highly recommend!!
Carl
icon-with Partner
with Partner
6.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Nice hotel.but dated was a shame staff helpful.and friendly but very basic hotel was only a one night stay so didn't suffer to much but wouldn't stay for longer I would stay again if needed a room for the night.
Rosie
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

No one on reception, had to find them, told parking then not parking then parking available. Needed £50 cash deposit, would not take payment from card. Went up with receptionist to see condition of my room and horrible smell in corridor near room and in my room and toilet. Told the hotel I can't sleep here with that smell so i need to cancel, they told me to contact Hotel who were really helpful. Took names of reception and other staff i spoke to. No one from the hotel answered the calls and emails from hotels so couldn't get fully bank payment refund, stay away!!!
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De Pope
icon-Business with Partner
Business with Partner
6.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The property needs attention, window blinds are bad, too noisy from neighbours and floor boards, just manageable
Leon
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

I mean for the price you’re getting everything you’d need. Staff were sound. £50 deposit was a bit mad but if you’re clean and respectful it’s not a worry. Great place to stay on a football away day too, perfect location to pubs and stadium. Bluebirds
Leon
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Room clean , warm and comfy staff were friendly and welcoming
John
2.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

When we 1st booked in, there was a name missing of the frontage sign, the room was horrendous, really dusty and the carpet was very dirty. There was no hot water, couldn't use the shower, furniture was old and delapitated. As for food you were charged extra for absolute rubbish. The man behind the reception was very unhelpful,we had to pay a deposit of £50 for damages, that was a joke! £30 for a carpark space, full of potholes and puddles. I would never recommend this place to anyone!
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Nigel
2.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Refused entry as i had dog with me you advertised it as pet friendly
Brian
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

There's nothing to like and I won't be recommending it to anyone else.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Uninviting reception area, unbothered staff, feels like the place has been ignored for a while, The only positive is proximity to the beach and pier.
Lynn
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Rubbish hotel very Dirty,
Kathleen
2.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Disgusting person on reception polish very dirty clothes eating pizza walked away when I try to discuss issues about deposit I refused to stay at this filthy dirty mans hotel I'm discussed at Expedia allowing the public to be treated like this he had fat belly and shirt missing button belly sticking out eating pizza awful I drove all the way home sick in my stomach disgusting service
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Danielle
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

One of the dirtiest hotels I’ve stayed in, no room service unless we paid extra, mattress covered in stains, carpet burnt. DO NOT RECOMMEND
Adrian
2.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Unsatisfayed.
PHILAM
icon-Business
Business
2.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

Clean sheets and an acceptable shower are the only real good points. Had to pay extra for parking, a £50 damage waiver (In cash), the view from the window was of a wall and a flat roof, covered in rubbish and dirty daipers. When it rained, the ceiling of the ground floor bar leaked badly, which was quite spectacular as the building is at least 3 storeys high! The sink was too small to fill the kettle and the door was off the hinges, causing difficulty in opening and closing the door, which may have been dangerous. On the day of leaving, there was sewage coming back through the drains. The smell was horrendous and it was impossible to stay in the room... Shall I mention the squeeling kids and scumbag couples that argued all night and kept us awake?! And it's THREE QUID for a cup of instant coffee!
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Verified traveler
icon-Business
Business
2.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

Clean sheets and an acceptable shower are the only real good points. Had to pay extra for parking, a £50 damage waiver (In cash), the view from the window was of a wall and a flat roof, covered in rubbish and dirty daipers. When it rained, the ceiling of the bar leaked badly, which was quite spectacular as the building is at least 3 storeys high! The sink was too small to fill the kettle and the door was off the hinges, causing difficulty in opening and closing the door, which may have been dangerous. On the day of leaving, there was sewage coming back through the drains. The smell was horrendous and it was impossible to stay in the room... Shall I mention the squeeling kids and scumbag couples that argued all night and kept us awake?! And it's THREE QUID for a cup of instant coffee!
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Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

The stay at the great Windsor hotel was great staff was very helpful couldn’t ask for no beter .
Number of reviews per page
20
40