Overall Ratings & Reviews Tufton Arms Hotel

Unfortunately the room was extremely run down which gave it a unclean feel. Mouldy skirting boards, needed painting, worn carpets and the bathroom very old and shabby. Certainly needs modernising. Did not use the shower due to feeling unclean and grubby. Also when we went to check in there was nobody on reception. We tapped the bell 3 times and eventually had to go find someone from the cafe. Just relieved that we only needed to stay one night and we intentionally stayed away from the room as much as possible.

We thought it didn't look like the photos Not for 4 people at all The pull out sofa bed was terribly Very uncomfortable Food in the hotel was not that good not Very quick and very expensive Could not find staff when we wanted them Had a long wait for food and drinks Its verey noisy in the court yard And its not a court yard Its a short cut down the back The first aid box was 4 years out of date when i needed it Don't think i would go back for the money we paid not good at all The hotel bar next door was much better Food was much better and more Friendly

A pleasant stay.

It was very quiet when i stayed in December, well out of season. But the staff were friendly and helpful, and breakfast was excellent. As it was so quiet, the bar wasnt open but there are good pubs a few steps away. I would stay here again quite happily.

Good room with excellent breakfast 5*

Upgraded without having to ask for it, a nice touch, into a lovely suite. Food was excellent and wine choice via the shop / corkage was exceptional.

Welcoming staff, helped me with my bag. Delicious dinner. Nice relaxing place to stop after a long drive

Nice place in centre of appleby, comfy bed, quiet room.

Very friendly with good food

Main building was full of character and was clean. Reception service was extremely helpful. The room at the back I stayed in was very dated and in need of repair/maintenance in places. The lock to the outside door didn't feel secure. Breakfast was not included, despite the booking saying 'english breakfast', which it turns out doesn't mean breakfast included. A fine stay for one night, but a little disappointed, considering the price.

We arrived to a twin room rather than the king we had originally booked. We were then told that that was the only room available so we accepted it as we needed somewhere to sleep. The door to the room also didn't lock so it wasn't the best start but the staff were apologetic and friendly. We asked what time the restaurant was open until and the member of staff advised that it was more or less closing time (just before 8pm) so we went for a wander through the area and found a takeaway instead. The following day we were told that our original room we had booked was now available so we moved our belongings over. We asked when we were ble to order tea and were advised that the restaurant would open from 6pm. At around 6:45 we came down but everything was in the dark with no staff to be found so we ended up going to the pub a couple of doors down for our tea and a couple of drinks instead. The following morning I tried the shower and it just wasn't getting hot. I knew from the previous room that the water didn't get to burning point however I had goosebumps while trying to wash. The room itself was lovely and I loved that they put a hot chocolate sachet out with the condiments but it just felt that although they stay was ok there was room for improvement. On a positive note though, the staff were friendly and the breakfast on both mornings was delicious

Booked last minute due to needing to travel back from a holiday early. Arrived late at night with 2 tired children, apartment clean, lights on and welcoming.

The property is unique, sprawling and eclectic, but the location and particularly the service couldn't have been better. Everyone greeted us with true warmth and made us feel welcomed guests. The location is good and the food there was even better. We had dinner and breakfast and were happy with both choices. We'd definitely return, despite some issues with noise from other rooms.

Excellent and friendly service and great food.

It certainly wasnt luxury. Though clean the rooms was very dated and dark on 2nd floor. Staircase desperately needed renovation. However bed was comfortable and breakful delightful.

A very comfortable, well equipped apartment in the middle of Appleby in Westmorland. Very reasonably priced.

We were in a self catering apartment which was excellent. The actual hotel looks tired and needs an upgrade. I wouldn’t want a room in the hotel, I would return to the apartment. We had lunch which was very good. They have a good chef.

Dog Friendly

This is a friendly somewhat quirky hotel situated in the centre of Appleby. The breakfasts and dinners were impressive.

It’s an old property, I expected it to be quirky and dated. But there’s no excuse for no hot water at all in the room for all night and next morning. Or human waste residue in the toilet of your room and the bathroom mirror dirty. Makes you think: What confidence do I have that the rest of the room has been properly cleaned? Be aware there’s no lift and staff don’t offer to carry your bags upstairs. If you’re old or disabled, think twice. The redeeming features are the breakfast area: Fresh and nice and lovely staff. And the location - RIGHT in the heart of Appleby.