Overall Ratings & Reviews Residence Inn Austin-University Area

Daily housekeeping is not available. I stay 6 nights and room was never cleaned. Front desk says housekeeping is every 3 days and offerd toilet paper and fresh towels. Pool dirty, with green algae and not heated. Breakfast poor. Cold. Or out of most items. I am surprised Marriot puts there name on this one

Hotel staff was nice and attentive. Room was clean and comfortable.

Hotel room did not have a bathroom door. Front desk finally moved is to a new room

We loved the stay plenty of room, we will definitely be back.

Very convenient to Dell Children's Hospital.

This is our second stay at this hotel. Rooms are very nice with lots of space to spread out and a full kitchen. Very convenient location for us. The bathroom could have used a good scrubbing!

Great service

Front desk staff was uniformly great

Great location and front desk staff. The breakfast, however, lacked plates, eggs, and (a bit later) coffee. Other than that, a great start to the day.

Front desk staff were amazing. Nice rooms.

Try nice, clean and quiet location

Overall the experience was great although i woke up to a roach falling on my chest. That was unpleasant. The supervisor said she couldnt give me a discount since i paid through expedia.

Overnight stay only - much nicer accommodations than necessary!

Easy and friendly check-in.

I’ve used this hotel before and it has been good. This time I had some issues. I woke up in the middle of the night with ants on me!! They quickly changed rooms but that affected my sleep obviously. Then we had a second room that we had trouble getting out of because the electronic lock wouldn’t u lock.

Had to take a 3rd room with a smaller tv screen because the first 2 rooms had tvs that were not working properly. One only had 20 channels and none were local, the other had a non functioning guide button and had to scroll through each channel to see what was playing.

Loved our stay. It was a cute and clean hotel.

Outstanding staff

We stayed there for a couple of nights. Room was very clean and comfortable. We had our dog with us and they were very accommodating. There are many dining and shopping options in the area, some are walkable. We will be staying here again in the future.

While there's always room for improvement, this Hotel always pleases me. The women running the breakfast buffet get an A+ from me. Always fresh food, AMAZING bacon, and a friendly "Good Morning" every day. I stayed a week, and LOVED these women. As for the front desk, Patrick was my favorite. The friendly African-American male spoke TOO LOUDLY and made me feel that my private questions were now the public's business. Otherwise, no complaints with him or the women also working the front desk. My experience with the housekeeping staff was not so great—my room was supposed to be cleaned every other day, but it was only cleaned ONE DAY total. Disappointing!