The hotel is conveniently located in Portals Nous, close to the marina and to a bus stop that takes you to several popular beaches. This makes the hotel a good base to explore the area. Mariana and Jordi at reception were friendly and helpful, and we received a welcome gift of Cava and chocolates in our rooms because this trip was a special birthday treat. This was a great start to our trip then things went downhill afterwards. The bathroom floods repeatedly (slipping risk), the toilet seat was cracked in my room, the toilet seat in my parents was busted on the third day and left standing without being securely fixed so it fell on my mother’s hand and hurt her (it’s a heavy seat), the cleanliness of the room left much to be desired, the cleaning staff woke me up at 8:30 a.m. one morning and kept knocking at my door repeatedly until they roused me from a deep and comfortable sleep, on another day they kept banging at my parents’ door even though there was a not disturb sign” on the door knob and it was barely 11:40 a.m., our toilet paper was not replenished on two separate on their roof on a Friday night with drunk shouting in the corridors and parking lot until 1 a.m. The loud music made our rooms shake and we got no sleep at all (we had an early flight the next day). You’re a hotel not a nightclub. Be better!