When I booked the room, I didn't pay attention to the amenities, so when I checked in, there were only stairs and no elevator. The receptionist said that my room was on the 4th floor, not including the mezzanine. Luckily, the hotel let me in at 12:00 AM, but on the 2nd floor, including the mezzanine. The room amenities were not as I had booked, but I don't want to say anything more.