Overall Ratings & Reviews Malmaison Dundee

The hotel is in an excellent location, close to the train station, and there is a car park across the road. The staff were friendly, particularly those in the bar. The room was clean. On the negative side, the room was noisy due to neighbouring pubs and the breakfast, while decent, was not worth the price.

Had to ask again for an additional bed as this had been forgotten about. Staff who came to help were wonderful and gave us good advice. In the morning we had to for quite a while to order breakfast abd ask staff to fill the coffee machine and the milk alternatives. Most of the staff were so friendly and chatty.

First time at Malmaison with 2 small dogs. Room was a suite and only had booked a standard double room. Absolutely beautiful with bath and Jack and Jill shower facilities and sinks. Extra room to side with circular couch bed and flat screen TV . Staff very helpful. Unable to take dogs into Brasserie restaurant but are in for stairs bar and food brought to table. But more difficult at breakfast but eventually after explaining unable to up and down lift with breakfast we were allowed to sit in conference side room with dogs which was adjacent to buffet breakfast room. Thoroughly enjoyed our stay

A well located hotel, but very tired, worn decor with ultra slow check in. Air conditioning was not working so needed to change rooms.

Great location/hotel, nice bar area and rooms perfect

Always love ataying at the Dundee Malmaison, the hotel is great, the location is great, the staff are great!

Never got a good nights sleep, because of a dance event on close by, but the manager was ex

I have an outstanding amount that the hotel took from me and are still trying to get it back , although the room was pre paid and I never spent any money there . I’ve made three calls to the hotel and it’s still not resolved . Very unhappy

We have stayed at the Malmaison in Dundee several times before and really enjoyed it. Unfortunately we were disappointed with this particular stay on 4/5/25 we were allocated room 521 -: 1-: It was a small, dark room which looked out onto the wall of the next building which is very close. 2-: The shower head had black mould on it which is totally unacceptable. 3-: The wash basin was leaking from underneath it. 4-: The heat in the room was unbearable and uncomfortable, so much so we hardly slept. The food we had was excellent as was the service from staff in the dining room and in the bar area.

The signature suite is amazing! Fantastic decor and amenities. The bed was big, but for me the bed was quite hard.

Bed very comfortable. Staff cheery and helpful. Food in the restaurant lovely

Very close to the train station with friendly and welcoming staff

Very clean and very friendly staff the room was clean and well equipped with everything you need and more only two things I will say is that the window had a draught coming in even full close and the wardrobe was tight to open had to apply some force it was falling on the side the doors

We were happy with our experience at the hotel

Booked the suite for a change and it was lovely.

The staff at the hotel was very welcoming and I was lucky enough to be able to check in a but early. My room was very spacious and clean. The TV had chromecast which was a nice surprise. My room service breakfasr was lovely as well. My only complaint which is minor ,is that while the bathroom was massive, the shower was tiny and awkward to get in and out of with the folding door. I will definitely be back to this hotel.

Stained towels with foundations, half eaten biscuit with the room tea/coffee, mould in the bathroom, crumbs on the floor etc. I wasn’t impressed for the price point.

Very well situated. Really nice size room

it was great, they let me check in early. lovely room, friendly staff, couldnt be happier.

If you're going to use the sentence "sorry if we are too cool for you" on the front desk maybe actually make sure the hotel is up to par. The elevators take almost two minutes to open once they reach the floor...you get to your floor (ours was 3rd) and the floor to get to your room is sooo uneven and squeaky, thank goodness we hadn't had a drink 😂 I checked in online for two persons however the room was set up for only one. The squeaky floors didn't end there as the room was just as bad. The artwork for the rooms is also slightly questionable I will add. The wardrobes in the room have to be opened in a certain order or the door will get jammed and won't open and the whole hotel it's just overall very very old (not in a good way). We were only greeted once at the front desk once which was when we checked in, when we were checking out in the morning the lady was on the phone so we handed over our keycard and as we turned to leave we were quite abruptly told to "stay there and wait" until she could check if there was anything outstanding on our account, understandable...however nicer ways to go about this. Even Premier Inn a three star hotel will greet the guests everytime they leave and enter the hotel...much better service expexcted from what is supposedly a four star hotel. Not to mention their attitude on cash payments...no cash will be accepted at this hotel and they are even Tory enough to call it 'Dirty' and according to them that means they are just "too cool" 💀