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Dorsett Tsuen Wan, Hong Kong

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Overall Ratings & Reviews Dorsett Tsuen Wan, Hong Kong

Traveloka (216)

Other sources (1,001)

8.5

Very Good

From 216 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.8

Meal

8.1

Location

8.0

Service and Facilites

8.7

People often mention about Dorsett Tsuen Wan, Hong Kong

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スタッフの親切さ (6)

寝室 (5)

バスルーム (5)

ホテルエリア (4)

周囲 (3)

アクセシビリティ (3)

Wi-Fi (3)

部屋のスペース (3)

価格 (3)

家族向け (2)

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Traveler Reviews Dorsett Tsuen Wan, Hong Kong

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Customer reviews

Randy R.

Leisure

10.0

/10

Reviewed 2 week(s) ago

Highly recommended for those who want to stay away from the crowds, close to Seven Eleven, and close to the MTR

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Verified Traveler

Business

8.5

/10

Reviewed 4 week(s) ago

Overall Muslim friendly is a must for me

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Verified Traveler

Leisure

9.4

/10

Reviewed 7 week(s) ago

Had a great experience. This hotel is very suitable for families with young kids or elderly people because it has a free shuttle bus to the MTR, so there's no need to walk too far.

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I***r

Leisure

8.3

/10

Reviewed 48 week(s) ago

The staff is not bad but not good either. No smile, no greetings. I do not understand why people said in their review that the staff is friendly? If you only need place to rest, it's good, room is clean, but if you wish for great hospitality from the staff. This is not the place.

1 people find it helpful

Accommodation's Reply

24 Jan 2025

Dear I***r, thank you for choosing Dorsett Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with our front desk service, we have followed up the issue with concerned department and will enhance the training. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction. Warmest regards, Ide Leung General Manager

Hernan G. R.

Business

8.2

/10

Reviewed 49 week(s) ago

The hotel are very near from the train station and exactly in front of the the datacenter we need to visit.

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Accommodation's Reply

24 Jan 2025

Dear Hernan G. R.. Thank you for your high recommendation regarding your stay at the Dorsett Tsuen Wan, Hong Kong. We are thrilled to read you had an enjoyable experience and that you were impressed with our convenient location. We are just 8 mins walking distance to Tai Wo Hau MTR station and hotel provide free in-town shuttle bus service to/from Hotel and shopping malls, where facilitate you to a joyful experience of shopping and local delicacies at the mall. Our team will be pleased to know they had a role in making your stay with us a memorable one. Your feedback is much appreciated, and we look forward to welcoming you back soon!Warmest regards,Ide Leung General Manager

j***t

Leisure

9.0

/10

Reviewed 54 week(s) ago

The room was very nice, bigger than usual in Hongkong hotels in both bedroom and restrooms at a reasonable price. But the location is quite far from the city or tourist attractions. However, the hotel has a shuttle bus service to MTR, so it's quite convenient, but around the hotel area there is still nothing interesting. In addition, many thanks to the concierge, if I'm not wrong his name is Drason (?) he's very kind and helpful for leading us to the bus stop and helping us carry the luggage. Thank you so much for all the support!

3 people find it helpful

Lea

9.0

/10

Reviewed 62 week(s) ago

Everything was cool. Food good, staff nice 😀. Only the room a bit dirty 😔. Dusty overalls 👍.

2 people find it helpful

Accommodation's Reply

21 Oct 2024

Dear Lea, Thank you for choosing Dorsett Tsuen Wan, Hong Kong! Much appreciated your compliments to our friendly staff! However, we are so sorry to hear you were disappointed with the cleanliness. We have followed up the issue with concerned department. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction. Warmest regards, Ide Leung General Manager

y***i

Staycation

9.4

/10

Reviewed 68 week(s) ago

Nice hotel. Good transport to MTR & to mall. (free).

1 people find it helpful

Accommodation's Reply

05 Sep 2024

Dear Valued Guest, It was a pleasure having you as our guest at the Dorsett Tsuen Wan. We are thrilled to read you had an enjoyable experience and that you were impressed with our good location to MTR & shopping mall. Hotel provides FREE shuttle bus service that facilitate you to a joyful experience of shopping and local delicacies. Your feedback is much appreciated, and we look forward to welcoming you back soon! Warmest regards, Ide Leung General Manager

G***t

9.1

/10

Reviewed 78 week(s) ago

There is a shuttle to the nearest MTR, really worth it, the rooms are good for an expensive HKG hotel.

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1 people find it helpful

Accommodation's Reply

02 Jul 2024

Dear Valued Guest, We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments about our FREE in-town shuttle services to MTR stations. Your appreciations will lead us to success and do it better in the future.Warmest regards, Ide Leung General Manager

Johan J.

7.0

/10

Reviewed 95 week(s) ago

This hotel has a good location. But the experience I had at this hotel is weird. Let 's say the good things first … the hotel is nice and clean, good service at front desk, good ambience. And the things I feel weird: 1. Book room for 2, but the breakfast is for 1.2. The toilet no air ventilation, if the toilet smells, it will smells all day. 3. The wall outlet is not international standard, if you ask for Adapter, they will ask you to buy … its expensive. That 's all, have a nice day.

1 people find it helpful

Accommodation's Reply

04 Mar 2024

Dear Johan Johan, Thank you for choosing Dorsett Tsuen Wan, Hong Kong! Much appreciated your compliments to our convenient location and room cleanliness and courtesy services!! However, we are so sorry to hear you were disappointed with the breakfast and ventilation in bathroom. Guest can add extra breakfast during reservation or upon arrival. Every room install USB plug for guest from different countries. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction. Warmest regards, Ide Leung General Manager

Marlisa Z.

9.0

/10

Reviewed 104 week(s) ago

(+) Friendly and helpful staff. Shuttle to Kwai Fong MTR. 10-minute walk from Tai Wo Hao MTR. Clean room (Dorsett standard)(-) no heater in the room. Even after switching off the air conditioner it is still cold 🥲. The pillows are too soft for me.

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Accommodation's Reply

02 Jan 2024

Dear Marlisa Zhong, Thank you for choosing Dorsett Tsuen Wan, Hong Kong! Much appreciated your compliments to our room cleanliness and FREE in-town shuttle! However, we are so sorry to hear you were disappointed with the room temperature and pillows. Hotel provides blanket and warmer to guest. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction. Warmest regards, Ide Leung General Manager

alvin v.

8.5

/10

Reviewed 105 week(s) ago

The mattress was not comfortable, the staff and service were very satisfying, the staff was very helpful even though there was a language barrier.

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2 people find it helpful

Accommodation's Reply

28 Dec 2023

Dear alvin alvin, Thank you for choosing Dorsett Tsuen Wan, Hong Kong! Much appreciated your compliments to our helpful & friendly staff!! However, we are so sorry to hear you were disappointed with the room. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction. Warmest regards, Ide Leung General Manager

Anita E. P.

9.4

/10

Reviewed 108 week(s) ago

The staff is good, friendly, there is a shuttle to Kwai Fong station so it's easy to get to the city.

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2 people find it helpful

Accommodation's Reply

12 Dec 2023

Dear Anita Esti Pradita, We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your friendly staff and FREE in-town shuttle. Your appreciations will lead us to success and do it better in the future. Your compliments must be shared with our team members. We look forward to hearing from you again soon! Warmest regards, Ide Leung General Manager

Wendy J.

5.8

/10

Reviewed 122 week(s) ago

Air filter unit in the room is very dirty. Corridor can smell cigarette smoke. Luckily inside the room there is no smell of cigarette.

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Accommodation's Reply

29 Aug 2023

Dear Wendy Joe, Thank you for choosing Dorsett Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with our room cleanliness. We have followed up the issue with the concerned department respectively. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction. Warmest regards, Ide Leung General Manager

Marian M.

9.7

/10

Reviewed 309 week(s) ago

Highly Recommendable 🤗 Very Convenient as they offer free shuttle to the MTR station. Staffs were helpful Kudos to Nerissa (Front Office) Tony/Johnny(Concierge) and Wei (housekeeping) they are all professional and helpful.Rooms are as expected in the pictures they are clean and well maintained. Will definitely go back and recommend this hotel. We stayed for 4D/3N and I can rate the over-all service of 5/5. THANK YOU DORSETT! 💖

2 people find it helpful

Bella E.

Family

8.8

/10

Reviewed 310 week(s) ago

Good location. Close to a bus stop, close to the MTR station. There's a 7-11 downstairs. Also some local attractions to see nearby the hotel

1 people find it helpful

Faisal E.

Romantic

8.5

/10

Reviewed 313 week(s) ago

come to this hotel at 8 in the morning, plan to put luggage, ehh, offer an early check-in with Edwin Leo, no charge aka FREE ... then when you check out you can also leave your bag before you go to the airport, so you can take a walk first at hongkong without carrying big bags and suitcases ..

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3 people find it helpful

Liz Erlinda Salim

Family

8.5

/10

Reviewed 315 week(s) ago

Clean, the family room is spacious, have shuttle bus service to Kwai Fong MTR station, 7 Eleven below the Hotel. Friendly Concierge

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Timothy G. F.

Romantic

9.4