Overall Ratings & Reviews Hanoi 20 Hotel and Apartment

Nice big room, good quality, will come back next time

not really comfortable room, without soundproof and safety. the breakfast is also not really nice.

Everything is good - The only downside is that the TV is too old

Located right near the station, near famous places, convenient location, right on the culinary street, enthusiastic support staff, clean, tidy and airy room, just the equipment in the room is a bit inconvenient, otherwise it's ok, reasonable price with quality

Central hotel... clean, Le Tan is enthusiastic. The minus point is that it's 2025 and the old TV is too worthless. Hotel

The receptionist was very helpful when checking in early. My mother was satisfied with the accommodation. Thank you to the hotel and staff.

The hotel is near the center, there are many places to eat, motorbikes for rent, the receptionist is cute and enthusiastic, the breakfast is quite delicious. However, the room is a bit damp and smells when opening the door. Guests are not instructed about cleaning the room. The staff did not clean the room properly, and arbitrarily left the guests' belongings (such as facial cleanser, toothbrush). When the guests asked why they left those things, they received the answer: let me ask the housekeeping staff again, the next day the housekeeping staff replied that it was probably because the new staff did not know. When I heard the answer, I felt a bit disappointed. Hopefully the hotel can improve this problem, it's very ok

Nice room, comfortable hotel, just a little inconvenient room on 11th floor no elevator from 10th floor have to walk. Other than that very okay

Good service, I would suggest that the hotel should put a doormat at the bathroom door.

Centrally located hotel - friendly service

This is the best hotel in Hanoi in the price range I've stayed at. The staff are kind and polite. I will definitely stay here again.

Good, good breakfast, hotel a bit humid

The staff are very enthusiastic and kind

Strategic location. Room is a bit small but ok for 1 or 2 nights.

The staff members are friendly and supportive. My family got a free upgrade for our stay. Everything was good, compared to the room rental.

Staff very friendly especially the duty manager. He helped us to find sleeper bus to go to Sapa.

Good service. Allowed to receive room early than check-in time if they have available rooms.

Staffs are friendly. The food is good. The area is good, not too far from the train street

Except for the poor soundproofing and the foul smell from the bathroom, everything is ok.

Located on Doi Can street, there are many delicious restaurants and many places to have fun. The hotel is very thoughtful, the staff is cute and polite.