No air conditioning in restaurants and all hotel areas!!!! Dirty rooms and impolite staff! Hotel is not worth for money and not worth to be 5 stars! It’s like 3 stars very old hotel! Mattress smells, towers are nasty! For the price we paid we could go to Titanic Luxury Bodrum or Lujo! Beach areas are not clean and smells pee!!! It’s better to stay home than choose this hotel! We traveled with kids and I don’t feel safe! You can find bugs and mosquitoes in your room! After 2 days of complaining they changed our room but it was the same thing! They didn’t want to refund money for other nights we didn’t want to stay! cutlery was sticky, no tables to sit, too much people in dining area! I’ve never been before in the bad hotel like this!

Staff tried to stick us into 2 rooms that weren’t connected because the family suite we had booked didn’t have working AC. This wasn’t made clear to us and we had to wait until evening (with regular reminders from my husband ) until we got another room- still not what we had booked. To be fair, the staff did try to help - but the hotel is HUGE with literally hundreds of people who have no concept of queuing! They were understaffed and being Turkish trumped everything. We didn’t get great service and it felt a bit like fending for yourself. I don’t think the website makes it clear that all inclusive only allows you to eat in the main dining buffet restaurant - and you are only allowed to eat once at any of the other restaurants (unless you book 7 days or more). Water park was ok - limited rides for little ones and the fair was at best, maybe an hour or so before the kids got bored. We won’t be back

The staff is super helpful and friendly (this is rare :) really cool

I visited the property during the peak summer season, it felt like they were a little understaffed. It took an hour to to get towels after calling for them three times and the rooms were dated. They offered buggy services to get around but there was always a huge line to get one.

Hotel was lovely. We had a great time at the water park. The only complaint I have is with housekeeping when I found lots of pins in my pillow cases which I found weird.

المكان صاخب للغاية غير مناسب للعوائل المحافظة يوجد اماكن متنوعة للأطفال يوجد ألعاب مائية كبيرة السعر مرتفع في الفندق

One of the worst hotel I have stayed. Terrible service , terrible fnb management.

Room water supply was cold water and not clean

Great hotel for kids- heated swimming pool, amazing water park, lots if kids club activities and a theme park! Amazing rooms- so spacious! But very disrespectful holiday makers- making noises late at night and bad quality loud/arrogant Russian and German Turks! Food could have been improved too- didn’t taste much and wasn’t fresh/hot. The lady at the kids restaurant made an extra effort with my little one and he loved it- so that was nice. They should get proper life guards near the kids pool as they were not watching the kids at all. One kid was about to drawn, her dad ran and saved her and life guards didn’t even notice! Overall great holiday and a nice place to stay.

Was such an amazing stay! Staff were so helpful and polite. Hotel grounds left us speechless. Thank you for such a great experience!

This hotel is a fantastic place for kids with a lot of activities. Great water park for all different ages. Great staff very friendly. No too far from the city, all and all I give it two thumbs up.

Amazing stay as usual as this is my second time. However, need to mention some comments which may contribute on enhancement such as ; more focusing on room services, better response for clients requests which require many calls to achieve, receptionist and guest service should have more value on present the new hotels facilities and share more information, water parks need more readiness (several slides closed many times), showers are not good either in beach areas or water parks areas and require more focusing from maintenance team

Close to lounge area guest rooms was so noisy. Until 02AM there was noise of pulling the chairs and tables, same again early morning 5AM. We couldn’t sleep easily. In shower there was not any shampoo holder, we end up to hang plastic bag to shower handles to hold our shampoo. There was not any holder for shower towel to hang. Shower floors was slippery, there was not any hand holder. In the room there was table without chair. If you want to have tea/coffee please n the room no chairs to sit. There was unnecessary so bright lights n the room but it wasn’t any bedside reading lights. Only good thing view was perfect and cook chef was perfect. We ate so much delicious food. It was so rich all inclusive meal option.

would not recommend staying! Bodrum has far too many hotels and resorts to end up staying at a hotel with staff that does not respect its customers, treats them horribly and disrespectfully. they do not know anything about customers satisfaction, want to scam people out of their money and my issues with them was far from an isolated incident as all it takes is sitting in the lobby for a few minutes to see people coming in, screaming and complaining all day everyday. would not recommend at all! run!

During a world wide pendemic going on and the majority of counties closing down

Terrible stay. Will never stay there again and tell everyone I know not to ever book even a single night there.

I am speechless,,everything is more than perfect,,

Good resort, but old.

Carpets the hallway are old and dirty. Needs replacement.

It’s a very nice hotel I ever seen