Food was ok but wasn't fantastic. The first 3 days most things were dry, and tough. Warm food was cold and cold food warm. They have a few activities throughout the day on site but really not that many options and the activities are no more than 30-45 minutes during the day which for somethings like archery make it difficult to enjoy if your turn is only 3 shots and on to the next person. Most staff were friendly but a few were rude, especially since we were english speaking. Avoid the photo hotel, its a scam and most workers will waste your time since they want you to buy the bundle. We were content with purchasing a few photos but they ignored us and tried to play games when we said as much. We ended up walking away with no photos after spending 20-30 minutes the day before having them taken. The dining room and reception/main space are stunning but everywhere else needs a lot of TLC. Water damage can be seen to a lot of the walls in the hallways and one of the rooms. One of our bathrooms had a lot of water pooling into the floor because of the design of the tub and glass partition. Also found that the shape of the tub and sloping allowed for water to pool and remain at the bottom. All inclusive has two levels for drinks. Regular and premium, if you want to have margaritas or cocktails, you have to say extra per day per person in the room.

Very pretty , nice staff

Great stay. The restaurants can be quite busy but the hotel was at full capacity. Kids club was great. Would defo recommend

Good location, large rooms, plenty of parking spaces, large restaurants, lovely spacious lobby, easy access from and to the airport by public bus, with bus stops right outside the resort. Some of the buffet food not so great but always you can find something to enjoy, as there is plenty choice. All day snack bars. Totally amazing water park for all ages. Despite the large capacity of this hotel, you can still find some relaxation between lavish, tropical gardens all around. Staff is trying their best to avoid any panic during busy lunch and dinner buffet. Few interesting shops inside the resort. I would stay here again.

What a gorgeous property, very stylish and stunning furniture. Great layout and easy to navigate. The suite is stunning, we loved our room. We did upgrade to the Premium Drinks package, which is only Euro15 per person, per day - definitely worth it as the standard off the shelf alcohol is very entry level. We also found most of the staff (not all) to be, putting it frank, miserable. Not sure if they are overworked, hate theue jobs or its just becasue of the season and they are exhausted (start of January), but nearly ever member of staff, particularly reception and the bar were just miserable and zero care in customer service. Very disappointing for hotel that is really stunning. Not every member what terrible, there are a few gems around, particularly the housekeeping who were so accommodating and friendly. Towards the end of our 7 nights, we felt there was a change in staff shift, and the mood picked up.... Additionally, there are many reviews about the standard of food. Yes, this is not a 5* and it is not a la carte, but we found the food fine, and excellent value for money. The main dining room can be loud, the Kokolo (whatever the name is Asian resturant outside) was disappointing, but overall it was good. Do prepare yourself for loads of families and chilren. This is a very family friendly property and with that, there are loads of kids screaming, crying and all over the place in the dining room. Overall, would I return - yes. Good value for money and good hotel

All was very good

A bit big for us but that said it is a great place to stay and excellent value for money. We had a Prestige Suite which suited our family well as long as your kids will share a bed, or it’s 2 couples. Spacious and modern and cleaned everyday. Main restaurant offers a good selection and quality of food and the pool bars are very good. When it’s fully booked (which it was last 2 days of our hols) it was less enjoyable. We then chose to eat out and had lunch in the main restaurant rather than the pool bar as it was way less busy.

Good activities, nice free spa with sauna, steam room and hor tub.

Stayed here last Dec 2016 and booked again for Nov 2017 - no regrets at all. Nice location only 25 minute walk from Maspalomas lighthouse and a great selection of restaurants. Hotel staff very friendly, food excellent especially breakfast and lunch.

Nice hotel. Limited parking. Not very convenient location unless driving. Great swimming pool. Great food. Impressive foyer.

We had a great stay. The price was reasonable, especially considering the quality of the accommodations. The rooms were simple and pleasant.

Around 2 km from the beach. But with many pools, bars, tennis, mini-golf and day and evening entertainment a great choice. A little supermarket and bakery in the next street.

We had a wonderful stay. The stay were really nice , the food was wonderful and a huge choice , and the hotel is really beautiful.

Lovely hotel but all inclusive its a jouke

Excellent hotel with beautyful surroundings. Palmtrees everywhere and six well situated poolareas! The pillows at the room were not comfortable, and when we asked for another two square pillows, we were told it wasn't possible. The food was good, allthough a little greasy. Very friendly staff. The fridge and the Wifi should be free of charge!

Big iissue with pool beds being booked with towels and no one showing up til later and sometimes not at all. Hotel needs to monitor this. Beds are so close together and with towels booking beds makes it worse. Needs addressing.

A hotel for package holidays. Supposedly 4 star, but no tea and coffee facilities in room, no room service, no free wifi. Very expensive for what it is. Plus side it was clean. Don't stay here if you don't like package holiday crowds.

Enjoyed it, but thought it mean to have to pay for wi fi ,safe and fridge out heroise enjoyed ourselves

This hotel is perfect for large families looking for an all inclusive holiday! Anyone else avoid !! Very underwhelmed experience with a hotel looking at taking money at every opportunity, for example paying for a security box and useless Internet. And so many longe beds that you could walk from reception to the pool over them and staff rushed off their feet serving guests at these areas.

Great hotel, nice decor and very clean. Lots of different pools to relax by and one was heated for swimming. Only complaint was having to pay extra for a room safe and wifi. Free wifi is a basic requirement in hotels and should be included the room price.