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Traveloka (445)

Other sources (136)

8.4

Very Good

From 445 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.7

Service and Facilites

8.5

People often mention about Muong Thanh Luxury Song Lam

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Variety (4)

Room Space (2)

In-house Restaurant (2)

Distance to City Center (1)

Surroundings (1)

Staff Friendliness (1)

Activity Option (1)

Hotel Area (1)

Taste (1)

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Traveler Reviews Muong Thanh Luxury Song Lam

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Customer reviews

Phạm Q. H.

Staycation

8.5

/10

Reviewed 5 day(s) ago

5 stars is a bit too much. Breakfast is a bit monotonous, room is clean, bathroom is spacious but 5* is a bit too much, everything is normal

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Chu

10.0

/10

Reviewed 8 week(s) ago

Very satisfied 5* rating for

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Accommodation's Reply

09 Jun 2025

Hello Le Minh A. Thank you for your good impression of Muong Thanh Luxury Song Lam Hotel. The hotel is committed to continuously improving the quality of service to serve you better and better. Sincerely thank you! Nguyen Thi Hong Nhung Hotel Director.

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T***N

Staycation

8.5

/10

Reviewed 17 week(s) ago

My room was not like the picture posted on the app. Completely different. I went down to eat breakfast buffet at 8am, there was almost nothing left to eat.

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Accommodation's Reply

02 May 2025

Dear T***N, Thank you for your review. On behalf of Muong Thanh Luxury Song Lam hotel, I do apologize for your inconvenience during your stay with us. I also appreciate your feedback and let us know your experiences about our services. I will work with my team and try to improve our service more better. Thank you again and I hope that not stop you come back and stay with us in the near future. Sincerely, Nguyen Thi Hong Nhung General Manager.

Le van D.

8.4

/10

Reviewed 23 week(s) ago

Central location, convenient for moving around Vinh city, good facilities; breakfast does not match 5-star standards

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Accommodation's Reply

02 Mar 2025

Hello Mr. Le Van D, Thank you for using the hotel's services and giving your feedback. The hotel will take note of and consider your feedback on this matter. At the same time, we also apologize for any inconvenience you may have experienced during your stay. We hope you understand. We hope that the hotel will provide better service to you next time you return. Once again, thank you for your feedback. Dear, Nguyen Thi Hong Nhung, Hotel Manager.

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Truong t. n. l.

10.0

/10

Reviewed 30 week(s) ago

Good location, clean and nice staff

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Accommodation's Reply

15 Jul 2025

Hello Truong t.n.l. Thank you for your good impression of Muong Thanh Luxury Song Lam Hotel. The hotel is committed to continuously improving the quality of service to serve you better and better. Sincerely thank you! Nguyen Duc Hien Hotel Director.

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B***i

6.5

/10

Reviewed 46 week(s) ago

The hotel is clean, no problem, only the swimming pool service is supposed to be for hotel guests only, but it's not crowded with outsiders swimming, so it's not fun.

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1 people find it helpful

Accommodation's Reply

18 Sep 2024

Hello, Thank you for using the hotel's services and giving your feedback. The hotel will take note of and consider your feedback on this issue. At the same time, we apologize for making you unhappy. We hope you understand. We hope that the hotel will provide better service next time you come back. Once again, thank you for your feedback. Dear, Nguyen Duc Hien Hotel Manager.

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LE VAN Q.

8.5

/10

Reviewed 46 week(s) ago

Clean hotel, friendly staff.

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Accommodation's Reply

18 Sep 2024

Hello! Thank you for your good impression of Muong Thanh Luxury Song Lam Hotel. The hotel is committed to continuously improving the quality of service to serve you better and better. Thank you very much! Nguyen Duc Hien Hotel Manager.

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NGUYEN P. P. T.

Business

10.0

/10

Reviewed 65 week(s) ago

I am very satisfied with Muong Thanh system.

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Accommodation's Reply

09 May 2024

Welcome. Thank you for your good impression of Muong Thanh Luxury Song Lam Hotel. The hotel pledges to continuously improve service quality to serve you better. Sincerely thank you! Nguyen Duc Hien Hotel manager.

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Nguyen T. M.

9.7

/10

Reviewed 71 week(s) ago

Phòng hơi cũ, các ổ cắm điện lúc được lúc không. Nhân viên thân thiện, nhiệt tình, buffet ngon

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Accommodation's Reply

30 Mar 2024

Hello Ms. Minh, Thank you for coming to use the hotel's services and providing your comments. The hotel will record and consider your opinion on this issue. At the same time, we also apologize for the inconveniences you encountered during your stay. Hope you understand. Hopefully the next time you come back, the hotel will serve you better. Once again, thank you for your input. Dear, Nguyen Duc Hien, Hotel manager.

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VU THI T. U.

8.5

/10

Reviewed 117 week(s) ago

The hotel is beautiful, clean, the receptionists are very enthusiastic. The breakfast is delicious and rich. I went on a cold day so I didn't have time to experience the swimming pool and massage.

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Ly Hien T.

5.4

/10

Reviewed 126 week(s) ago

Tôi đã có trải nghiệm tồi tệ nhất trong tất cả những lần ở khách sạn suốt 20 năm qua: tại Mường Thanh Luxury Song Lam Hotel. Đầu tiên là thái độ kỳ thị người miền khác của hai người lễ tân ca tối ngày 3-3-2023. Những ai không phải người miền Trung Việt Nam nên chuẩn bị tâm lý trước khi bước tới quầy lễ tân. Các nhân viên khác mà tôi có dịp tiếp xúc như người xách hộ hành lý, phục vụ phòng đều lịch sự và vui vẻ. Khách sạn rất cũ và rất lâu rồi chưa được tu bổ để giữ đúng chuẩn 5 sao mà họ luôn công khai. Drap có mùi ẩm. Nệm lò xo xuống cấp kinh khủng (làm tôi có cảm giác như đang nằm nệm cũ ở nhà mình hồi còn nhỏ). Kính cửa sổ vằn vện, dơ. Sơn viền cửa sổ, cửa kính phòng tắm lem luốc sơn. Máy lạnh kêu ồ ồ. Các cửa gỗ đều kêu cót két và cần dùng lực khi tôi đóng mở. Thiết bị vệ sinh hoen ố. Nếu khách khác đang cần tìm một chỗ ngủ sạch sẽ và yên tĩnh thì nên cân nhắc. Buffet sáng lèo tèo vài món và có thể một phần do không hài lòng nên tôi cảm thấy thức ăn dở tệ. Tôi lấp đầy bao tử bằng khoai luộc và xôi chà bông. Tôi nghĩ cần có người kiểm tra và đánh giá lại chuẩn của khách sạn này để đưa nó về đúng số sao và tránh để khách hàng khác bị lầm tin để rồi có trải nghiệm tồi tệ như tôi.

3 people find it helpful

Tran T. K. T.

9.7

/10

Reviewed 154 week(s) ago

I have a job in Vinh and take my father to go out and rest at Muong Thanh Hotel here, the service is great, how fast is it to call the front desk. Although I haven't tasted the breakfast here, it's 10 for quality

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3 people find it helpful

le xuan h.

5.6

/10

Reviewed 154 week(s) ago

phòng cũ quá nhiều nơi còn bị mốc

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Hoang T. B. T.

5.2

/10

Reviewed 157 week(s) ago

The hotel is seriously degraded, noisy and noisy

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6.2

/10

Reviewed 160 week(s) ago

Only deserves 3.5 stars. Parking is not covered, the public swimming pool is too crowded, the view is nothing, the quality of the room is degraded. Only has a good service attitude, fast elevator.

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3 people find it helpful

Accommodation's Reply

07 Jul 2022

Hi Mr Tien, Best regards from Muong Thanh Luxury Song Lam Hotel. We are delighted to receive your extremely detailed comments. We appreciate your comments and will try our best to improve the service quality even better. We hope to welcome you again in the future in Muong Thanh Song Lam. Wishing you and your family health and success. Dear, Hotel manager

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Tran thi lien

9.1

/10

Reviewed 162 week(s) ago

Nice room, good service, ok location, nice view

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Accommodation's Reply

07 Jul 2022

Hi Miss Lien, Thank you for coming to use the hotel's services and complimenting the hotel. Your review is the motivation for us to serve you better. If you come back next time, the hotel will try to serve you better. Thank you! Dear, Guest Manager

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tu Le

9.4

/10

Reviewed 167 week(s) ago

Everything is great. Eat and relax

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1 people find it helpful