After a medical emergency, my family called from the hospital about our and front desk wouldn't even speak to us, HE said to call the 3rd party in which you made the reservation. When we contacted Hotels.com through the app, we were told to contact the hotel directly?? 2 rooms, 2 nights. NEVER AGAIN WILL WE USE HOTELS.COM. I would like to know if you would make this right by us.

The room was fine, the location was quite loud but a good location. They were completely under staffed. We were in a secondary building with no front desk. There was absolutely no WiFi in our building.

poor room equipment. room was in different building than main hotel

Great views excellent staff , good restaraunt

Great location, friendly staff

Room smelled musty and beds were incredibly uncomfortable

Great Location. Smelly Rooms. Terrible Service. The only plus I found to this property is that it is in a great location and very convenient to the bridge and bullring. The bathroom in our room smelled like sewage for the duration of our stay. During our first day I spoke to the front desk staff and let him know we would be leaving on the very early train and asked how we go about getting a taxi that early and he said there would be someone at the desk at that time who would call for us. The person at the desk when we left was rude, unhelpful, and just kept shrugging his shoulders at us when we asked, said he didn’t know the number. We ended up walking to the train station with our luggage.

Staff was great and friendly. Phenomenal views from the 2 rooms we stayed in. We had dinner at the restaurant twice and both times food was magnificent.

Great location on the ocean. several dinning option and nice pool.

Perfect

Breakfast items were limited and presentation was poor. Slow coffee service.

This was the highlight of my trip. Everything was excellent. The accommodating staff, assisting in changes, the location of the Hotel and the wonderful view of El Tajo from the room terrace.

the elevator was not working for 2 days, there were no towels in the room, and the restaurant service was terrible. The good thing that the hotel has is an amazing view of the bridge

We stayed twi

The staff was terrible - rude, not accommodating or helpful! The area is nice. The hotel room ok. We paid extra for the balcony and view - not worth it!

Amazing view of the gorge from the bedroom window 👍

Staff were patient with visitors and the room was super big and bathroom huge too! Close to eateries and of course the sight!

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Absolutely amazing location! Easily the best part about this hotel.

Location of hotel is perfect . Couldn’t be better. The hotel room itself is very basic and the bed not comfortable, but it is clean and perfectly adequate. Great bar and restaurant overlooking the gorge and bridge .