Overall Ratings & Reviews Hotel HSM Canarios Park - All Inclusive

Great hotel. Lots of things to do. Great staff and great food. Well done hsm canarius park

When we arrived, the gentlemen in reception was not friendly at all. I had said on my booking notes that I have 2 children and on their notes said 2 infants. After we paid the extra £200 pounds we got direct to a room with 2 travel cots, after the whole process taking over 2 hours to check in resulting us going to bed at 3 am. Everyone was friendly in the hotel.

You get what you pay for. It is cheap, noisy, incredibly noisy restaurant, very low ceilings and uncomfortable to be in to eat, way too small for the amount of people. Same with the shuttle that is provided to go to the beach, way too small for the amount of people that are on the hotel. Thin walls, you hear everything from the other rooms, including fights btw the couples, very awful. However, again, you get what you pay for. Cheap in every way.

I do Not recommend it at all. Very noisy room all the time mainly during the night - impossible to get sleep before 1am. Very, very poor quality of food and drinks. Nice staff but some of them need a training to work with guests. Pools are great mainly for kids as it were the only good point in this hotel.

Poor service, poor transport

There are positives, such as both pool areas were kept pretty clean, the housekeeping staff were very helpful, SOME of the reception and bar staff also and parts of the menu were cooked well. Would I visit again? No, it wasn’t awful, but it just wasn’t for us. There were areas of the hotel that really needed updating and refreshing, the menu was very ‘samey’, with nothing that exotic or ‘local’ to the island. The dining room experience was just chaos! Granted, we visited at the busiest time of the year, but there were families who couldn’t find a table to sit at and eat and it was very much herding everyone in, around the dining areas and then out and it was beyond noisy. The glasses in the dining room were often not clean and the wine available with the all inclusive package was like vinegar. The beds weren’t particularly comfortable either, very basic mattress with minimal bedding. I think one of the biggest things was that there needed to be more ‘no -smoking’ areas. We had to move where we were seated several times, either on the sunbeds, or to watch the evening show, due to the fact that you would be pretty much sitting on top of each other and there was no restriction as to where smokers could ‘light up’. Life guards? Not really! I think a very basic meet and greet would also have gone down well. Nothing to do with the hotel, but the nearest town was just like buttons and the passport control at Palma airport was sooooo disorganised, we almost missed our flight.

If you are looking for a town then its 15 min walk or 5 min and 5euros in a raxi but food in hotel is at all times and very good

Expedia sponsors this property as smoke free. It is not so. If you don't smoke, or otherwise don't want your children to breathe in other people's smoke, choose another facility. Average food. At the reception the people are kind but the entertainment isn't that great. The rides for children do not work well. The property provides a minibus that takes you to Cala Domingos for free at certain times. For the rest, for the price paid it is what you can expect.

2star

The hotel is lovely, v.clean, rooms adequate for a 3*. There are 4 pool areas, always found sunbeds and chairs to sit on. Splash pool is great, our toddlers loved it. Kids Club looked fab 10-2 (age 4 upwards) they did lots of activities & staff energetic. All Slushies/soft & fruit juice drinks/tea coffee/ice creams all help yourself throughout the day. Alcohol all seemed ok and true to flavour. Plastic cups are provided but bring your own lidded closable cup/bottle as there are thousands of wasps around all the pool areas. We did get stung and was constantly watching out for the kids so could never enjoy a drink/ice cream without being swamped by them so be warned! Food truly was bland, there was always a dish we could eat but no real taste to it especially dinner time. Breakfast was usual fry up/cereal/cold meats/pastries/fruit etc so all good there and lunch was same as dinner (i know its a 3*) Dining room is free for all, get there early to get a table as plates are not cleared away until you leave so they pile up on your table (only 3 staff doing the clearing so you wait around to get a cleaned table). Room cleaned/towels changed everyday v.happy Evening entertainment area to small for no. of guests - variation each night Shame Hotel is in the middle of nowhere, wish i researched more, walk to town centre with buggies took its toll as pavements v.uneven. Hotel rang for Taxis took ages & v.costly. Local bus ran hourly to 6pm I would not return to this area of Mallorca.

Hotel needs updating. Rooms are basic but you get what you pay for. But on the other hand the rooms were clean and the summing/pool facilities were fab.

We stayed at the HSM Canarios Park, as a short-notice budget break for 4 nights in total, We booked this as it provided an All-Inclusive option. I can wholeheartedly recommend this accommodation. The staff were incredibly pleasant and helpful when needed. The hotel itself, is basic - but is incredibly clean, and the pool areas in particular are exceptional. The rooms are incredibly spacious, provide UK TV, and are very clean and comfortable. The food is of a really good quality, my partner is vegetarian so options were a little limited, but the quality was very good, so didn't mind the repeated meals. The range of drinks was very good. Overall, for a cost-effective break, I would highly recommend this hotel. The hotel provides a shuttle-bus to the beach, its not necessarily because it's far, but it is quite a treacherous/steep walk down. The town is about 20 mins walk away, but is all flat roads and easy to get to.

Meals available almost nonstop, weaker offer on the bar. A lot to do in the hotel. Littlebit farer from the sea. Too many smakers without dedicated area to smoke. In general nice to stay without any issues. Nothing was problem.

Breakfasts were great 👍 A bit outdated but you get used to it. Has its own charm in the end.

Amazing 2 weeks here. Couldnt fault the hotel food is very nice for 3 star plent, of variety everyday. Entertainment staff make this hotel more than 3 star standard they are so friendly welcoming and will have you belly laughing from the day you arrive

A great holiday because of the entertainment team… itzo, george, ferran, Ivo, Maria, Alejandro, Irene, bar staff David, and another fella with a tash, didn’t get his name. Robert, Ivan, Luis at reception really nice. Food is good very tasty always something different to eat. Restaurant staff nice, cleaning lady was really good. Overall a good holiday 20 min walk to town 10 min to a small beach or 20min to bigger beach. Hotel shop really expensive so go to town to buy essentials.

It was amazing, dont miss the event every night it will make fun for you all the time

Nice place…

Pools were great for young children. Staff were friendly and efficient.

Cmt really fault hotel a lot of children being sick 3 children tuk hospital due to falling in splash pool food very bland not much change