Loved this hotel. Great breakfast, staff was wonderful and nice location

This is our 10th time of staying here and we love it. We always stay in a gold level room. This year we came back for our wedding anniversary after the hotel housing all of our wedding guests last year. We will continue to come back to the Tacande as often as we can. We love seeing Javier every year. He is the best Barman and it’s so nice to see a familiar face. My one point to note would be it would be nice to have a full length mirror in the gold level rooms.

It’s a steep uphill trek lasting at least 10 minutes from hotel to the restaurants, Supermarket, convenience stores and shops. I’ve stayed here in 2022 and 2024; the hotel needs its own shop selling water, soft drinks, snacks and toiletries. It’s so far to walk to the portals nous town centre. The breakfast is superb. The staff warm and welcoming. It’s a relaxed pseudo spa hotel but I’ve never heard anyone who had had a massage. It needs a gym and I think a jacuzzi spa whirlpool for guests would be good ( the “gold” level has this which is a higher price point. The hotel pool and decking with copious trees and plants reminds me of New Zealand. This area and hotel is NOT a party spot so if your idea of a holiday is to get wasted in the company of English football fans and stagger back at 2am waking up the other guests, then this is not for you. You’d prefer Magaluf.

The whole hotel smells amazing (I would buy the scent if it was available), check in was very quick and easy, staff helped with our cases and took us to the room - we were in our room probably 15 minutes after arriving. This was my second time staying in room 3111, an amazing room with a large terrace and hot tub, a separate living room area and large bathroom area. A great room for couples. We took the half board package with a buffet breakfast which was always good. The dinners were smaller (a lot less people taking that option) so the buffet was much smaller, but with a chef options to order and a few other side options - a great idea as there would be much less food waste that way. All hotel staff we met were brilliant - friendly, efficient, helpful - they are all 10/10. I would recommend the hotel and the room I stayed in - I definitely intend to visit again.

The rooms are pretty old and for the money we paid definitely in bad condition. The cleaning was terrible, didn’t get clean towels. The bathroom was disgusting.

It’s good. We wood go back. Staff are helpful and friendly. Food is good. Drinks prices are reasonable. Disappointed there was no gym and the pools are small. To be fair the hotel’s own website does not mention a gym. But Expedia do (they are wrong).

There was a building being constructed next to our balcony. To eat somewhere else you need a car, the food in the hotel was expensive. The only positive thing was the beach close to the hotel.

The staff were particularly friendly and accommodating

Good property

All good very helpful staff. Would stay here again

Away from the crowded parts with good bus links, a quietish location with very helpful staff and an excellent breakfast!

The hotel says it has double beds but it doesn't. They have twin beds put next to each other. The night manager was great but couldn't help. The day manager didn't speak with us or try to resolve the issue instead a very unhelpful receptionist told me I would have to pay more if I wanted a double bed. The hotel also claims to have parking but it doesn't. If you want to park your car you have to use street parking and if it's full you have to drive around looking for parking. During the day all you can hear is the construction site opposite. The spa is disappointing, steam and sauna turned off and no one in attendance.

The hotel is nice, cozy, clean, well maintained. Nice food, great staff… pools are great! A few points worth mentioning: the sound proofing is not ideal, if people are talking louder or making noise, you can hear it a lot, especially at late hours. Food is great, buffet is great, but the choices dont change. We were there 9 nights, everyday is the same choice. The choice is BIG, but again, the same. The position of the hotel is at a bottom of the hill and when the air is “heavy”, its hard to escape it, no wind to make it easier.

Excellent location, great staff, could not have been more accommodating. Tranquil but just a walk away from the shops and restaurants of Puerto Portals.

Very clean Good location Staff amazing

Our towels were not changed in a daily basis neither our bed sheets

super helpful staff, amazing breakfast buffet. very clean and quiet hotel.

Wonderful peaceful hotel. Small lagoon beach a 3 minute walk away. Palma Nova beach area a 25 min bus ride or 11 min taxi. The room was decently sized and had comfortable beds. Breakfast had enough variety of options. The ac in the room was weak but after awhile it worked. Staff was very kind. Would recommend for a peaceful get away. The pools were never over crowded and you didn't have to fight for deck chairs.

Very nice property, location 100 points!

Everything was good. But I could hear other guests through the wall. There is a building site opposite. And the area outside the hotel entrance needs some love. The beach and bay is five min walk. The nearest supermarket is a 15 minute walk up a steep hill. Breakfast was lovely. Pool area great. Staff super lovely.