Overall Ratings & Reviews EPIC Aparthotel - Campbell Street

Good location, lots of space considering there was 10 of us. Everywhere was clean and was very easy to check in online.

The apartment was lovely, warm and cosy. We spent Christmas Eve here and the time was a memorable one. We will return to Epic ApartHotels next time we need a city centre stay. Apartment was clean, fashionably decorated, and comfortable. Staff were very good with communication

Have stayed in these apartments a few times now, there layouts are very good, but the interior are in need of some TLC now. Good location for shopping, bars and restaurants.

The property was fine for the most part. Clean. The street it is on is a construction site at the moment and so it is really noisy from very early. The apartment itself was nice although there was no remote control on the apartment for the television. We had chosen to have a gaming night before going out yet the hdmi port had been doctored and removed. This isn’t the first time we’ve stayed in one of these apartments and not had a problem with a television. Other than that, the communication is pretty intrusive from epic after you buy with Expedia. You are sent a 4 page docket to fill out of your information. A couple of days after that you’re sent a random deposit link. Only from then are you whatsapped details to get in the apartment. I would prefer to just do the majority if this in Expedia.

Hotel doesent give deposit back . Hotel was not very clean had blood marks rtc on bed sheets. Some of the walls had door marks in them and the door handles were very loose ready to fall off . The wooden panels underneath the dishwashers were extremely loose etc. we felt very unwelcomed due to all of this as all of this damage was already here before we enterd the property signifying that they may be trying to set us up not to get our deposit back (in which we didn’t receive back )

It was such a pity as the place was in the perfect location and the layout of the apartment was well done. But it should come with a health warning, the mould and damp in the appartment was really overpowering and we found it difficult to breathe. We had read reviews for 2022 and was sure these issues would have been resolved but they have not. I challenge the owner to spend a night and see what conditions your asking people to stay in. The master and twin bed were of good quality but very little bed linen for the sofa bed no pillows, also no tea towel in the kitchen.As for the communication team i could not fault them they were excellent. My only other complaint is 4 days on i have not received my deposit back, i feel this should be returned the following day when the cleaners find the apartment in perfect condition.

Ideal for a group wanting to socialise around the city

We arrived at our accommodation to find no hand towel in the bathroom. The bin broken and no tea towel or oven glove to use. There was a smell a damp in the building which wasn’t very pleasant. The accommodation I had booked was 2 single beds, a king bed and a double storage bed. We received 2 double beds and a double sofa bed, meaning our children had to double up and share beds. Despite this we enjoyed our stay but just wanted to make you aware of these issues.

Excellent rooms and very efficient staff

The apartment was lovely, clean and spacious. There were two good size bedrooms each holding a double bed and single bed. One Bedroom was ensuite/wet room. There were 3 bathrooms in total, 2 were wet rooms. The apartment was a stone's throw from the city centre. There are lots of seagulls at the back of the property so earplugs are recommended for a good night's sleep.There were some minor maintenance issues like paint peeling on banister, some wall plaster issues and some minor safety issues with steps going from the living room to the kitchen area. These steps were quite high and didn't have a handrail. The staff were friendly and helpful.

Good location but poor communication about having to check in at another site 3 streets away. I'm sure the apartment was very nice a few years ago but now very tired with flaking paint, holes in the walls and damaged kitchen cupboards. The fridge wouldn't close properly so the freezer compartment defrosted overnight destroying all of our food! Windows need secondary glazing as the noise from outside is terrible. A real shame as for a little investment the apartment could be very nice.

Called in advance to ensure fans in the rooms. None there on arrival. Called twice to be told they would be brought over. They were not. Called a number of times to follow up but phone was just not answered. Also complained that our fridge didn’t work, again there was no follow up on this. I also emailed to comment on these things and have received no response. Apartment was clean but needs some freshening up and wall repairs. Good location for what we needed but that did mean there was lots of street noise - especially as we had to keep the windows open due to heat.

Good Central location, modern clean and character property. Enjoyed the stay, couldn't operate the heating, could have done with instructions

Greg place but lots of stairs and was a bit confusing to find. Very clean. Nice finishes.

Great location, within walking distance from Albert Dock and Liverpool One shopping area. Good variety of restaurants nearby.

Loved the location. Very comfortable apartment. Beds great to sleep in with fabulous white sheets

Great places very central. Our only problem was it was the loft. Lots of stairs to climb and 4 of us were over 60

Was difficult to find the actual apartment. The apartment layout was amazing, just not maintained very well.

This property is in a perfect location for shopping, nightlife, food, Albert Docks. It’s spacious and perfect for a group of people visiting Liverpool. The only downside, is the gorgeous sash windows are not double glazed, so don’t be surprised to hear the outside world enjoying themselves...

All good. Great discount rates with the car park a few blocks away - worked out £13 for 3 days.