Hospitality was everything that was NOT about this property; the staffs were both helpful and not helpful (they provided me info to get from HK airport to the hotel, but later I found it was merely to organize in which property they will put us into - the owners had several properties in the building) When I wanted to put my luggage to wait for my flight, they refused because they could not guarantee if they will be available when I return. The only thing that this hotel won me was its location; however after exploring Nathan Road (where the hotel was located) there were actually more better offers. Note: I havent checked other rooms in this property, but as the staffs told me that my room was the best for two persons, I kept thinking the standard they use for 'good' But as I was told, it was HK :)