Great view

Room was clean, smelled of mildew( we were on the bottom floor of the hillside building). Beds were ok, although the queen bed was closer to a full size. We probably would have been ok here if it was closer or easier to get transportation to Monterrey. Uber was very slow to find us a driver because the hotel is so remote and it’s 30 minutes each way from town. This place could, with some investment, be a spectacular destination, but right now it is a decent quiet retreat.

We booked from 6/18-6/22 but stayed only one night. Hotels.com site indicates “laundry” but they didn’t have service AT ALL. 1) The reception gave us a business card to contact “the designated driver” who could take us to laundromat to get laundry done by ourselves. 2) The restaurant/bar was somewhat pricey and not enough varieties. 3) some properties on site were deserted/abandoned, or not well kept (outdoor event field and emptied swimming pool?) If we knew “no laundry on site”, we wouldn’t book this hotel at all. I would like to receive a response and refund from Hotels.com.

Awesome

Poorly maintained and outdated. Very limited food options from the only restaurant. The scenery is nice though.

Excelente

Food plates and variety poor. We asked for plates from the menu and we were told, did not have it just finished

The scenery is fantastic. The room was great because it really fit in with the rest of the mountain. It had a cabin feel with modern amenities!

Excelente

Amazing

Everything was so nice, I be back.

Lugar muy agradable y tranquilo para disfrutar de la naturaleza y lejos del ruido de la cuidad. Lo recomiendo.

Las instalaciones del hotel podrían beneficiarse de un poco de mantenimiento, ya que los cuartos requieren una mejora en el clima y algunos enchufes no funcionan correctamente el internet no funciona. Además, sería ideal que colocaran toallas mas nuevas para cara y baño y mejoraran la accesibilidad, ya que hay demasiados escalones para personas de la tercera o personas con movilidad reducida. Un ambiente más limpio y acogedor haría una gran diferencia.

Great hotel in the mountains!!

There was no clean towels The heater and water pressure wasn’t working And and there were no toilet paper when I arrived to the room Time of solving problems delayed too much

Excelentes instalaciones. La zona está perfecta para despejarte de la ciudad, excelentes vistas. La comida de la carta del restaurante está regular pero el buffet de desayuno está excelente! Lo único que no nos gustó fue que el room service debes pagarlo en efectivo porque no cuentan con terminales inalámbricas para poder hacer pago con tarjeta.

I loved everything

I liked everything, specially the montains

The staff was being training and the trainer was yelling to the trainees, and very aggressive the trainer against the customer I had to ask a manager to get another staff member. I originally call the hotel to ask about an early check in and they advised me don’t worry we don’t have room available only cabanas for 6-8 people. Which it was a lie, the hotel was empty. Hope they change the staff, since it’s a very beautiful place.

The sound insulation is too poor. I could easily hear the noise from the next room at night, and I could not sleep well.