My house has 3 rooms for 5 people But because of work reasons, there are 2 people who are not able to stay at the hotel but authorize another person to live in my house. But when I receive the hotel, my house has 4 people but only 2 people have ID cards, the other 2 people forget to bring cmnd but they have a replacement driver license. But no, the hotel staff refused to have a cmnd when they checked in, and the other papers couldn't. How many places I go to domestic and foreign hotels but have never met this situation before. Finally, for reasons that cannot be settled because you are only required to have a cmnd to stay, you will be asked to pay us back and have to find other customers because you have already paid in advance for traveloka, and in short I I have not seen any place like this place, so bad and how to handle the machine too