Love this hotel right on time square , excellent location , steps away from broadway shows, restaurants, bars. Beautiful art deco style lobby with plenty of lounging areas, fun, suiting colors, big, comfortable sectionals, 24/7 open bar, great cocktails, and some food too. Friendly , professional staff . Comfortable bed with high quality sheets and pillows, color changing mood lights, blackout curtain, all digital. Smart design. I will definitely stay here in the future again! Highly recommend!

Great experience

Great and a very inviting lobby. Breakfast was very good too. Great view from the rooftop bar. But rooms are tiny and not particularly intimate with a bathroom area encroached into the room. Area around really busy and noisy.

Everything about this hotel was amazing, especially the staff and the breakfast! On the negative side, the elevators were a problem. Only one of the three elevators worked during our 3 night stay. As expected, the room was small. The placement of the bed was troublesome. The bed was only accessible on one side. My husband had to crawl over me to get out of the bed. Due to this, we will not be returning to this hotel. It is a shame as the staff and everything else was amazing. The location in reference to the theatre district was perfect!

Great location

Rooms were a little small

I loved the vibe of the hotel but the rooms are very small. Similar to a cruise ship cabin. The hotel is not in the best area, but not the worst. When leaving hotel go right..making a left puts you in a more seedy area.

The staff (and especially the hotel bartenders Ben and Evon) were so awesome! Professional and Sweet and so helpful letting us know what places to visit. The hotel is immaculate and very conveniently located!

I have been here several times and it is always very nice.

Don’t laugh…. Great pillows! Helpful people, great lobby, comfy clean room. I’d definitely stay again.

Fix the elevators please as it took me 20 min to get to my room

This was a really fun place to stay for a quick trip to the city. Super accessible by multiple subway lines and in the heart of Broadway and Times Square. Check-in and check-out were very simple, and the baggage storage option is a significant plus. The rooftop bar has a great vibe and offers fun, boozy cocktails. The only negative was one morning without hot water in the shower, otherwise it was a great place to stay!

Location was convenient and facilities modern.Stayed there for the first weekend of August for my gf's birthday. The staff helped make it special for her by providing a card and complimentary drinks. Would stay there again.

Stayed at Citizen M in London so knew what rooms were like. Enjoyable stay, wasn’t keen on the breakfast so worked out expensive for what I had.

Wonderful staff and the best location to explore the Theater District and Manhattan.

Small and cute boutique hotel in the heart of the broadway action

Friendly staff, nice rooms and great location. We walked to all iconic attractions.

I love CitizenM’s modern and well thought out designs. Everything is controlled by the iPad and the set up of the room is efficient. Replace all the toilets with bidet toilets is my only recommendation for the room. Other pluses about this CitizenM: good location (if you don’t mind the crowd); easy access to metro stations; fluffy pillows; great selection of TV channels; super welcoming front desk crew.

The service was excellent and the hotel was just what we needed for our stay!

The smell is nice and place is clean.