8.2
Very Good
From 8,357 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.0

Meal

7.8

Location

8.5

Service and Facilites

8.0

People often mention about Hotel 99 Kuala Lumpur City
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Distance to City Center (132)
Bedroom (128)
Staff Friendliness (125)
Accessibility (110)
Ambiance (104)
Hotel Area (97)
Wifi (95)
Room Space (94)
Bathroom (93)
Surroundings (87)
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Traveler Reviews Hotel 99 Kuala Lumpur City

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Customer reviews
Vivi S.
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8.5
/10
Reviewed 3 day(s) ago
The hotel staff are friendly and kind.
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Accommodation's Reply
17 Sep 2025
Thank you for your kind comment. We are glad to hear that you were satisfied with the friendliness of our staff.
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maya d.
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10.0
/10
Reviewed 3 day(s) ago
This isn't my first time here. The place is reasonably priced. The service is all good.
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Accommodation's Reply
15 Sep 2025
Thank you for your continued support. Glad you are satisfied with our prices and service.
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K***a
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 day(s) ago
The room is not clean. There are cockroaches in the room. The towels are stained black. The mattress is stained.
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Accommodation's Reply
15 Sep 2025
Sorry to hear about your experience. We’ll address the cleanliness and housekeeping issues to ensure better comfort for our guests.
i***n
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9.1
/10
Reviewed 5 day(s) ago
The location is very strategic and clean and the service is good
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Accommodation's Reply
15 Sep 2025
Thank you for your positive feedback. We are glad you were satisfied with our location, cleanliness and service.
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J***h
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Business
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9.4
/10
Reviewed 1 week(s) ago
The staff is friendly, the room is clean, in front of the bus terminal
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Accommodation's Reply
11 Sep 2025
Thank you for your kind review. We're glad to hear that the staff were friendly, the room was clean, and the location right in front of the bus terminal was convenient.
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R***i
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Transit
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8.4
/10
Reviewed 1 week(s) ago
The app lists the capacity as 2 adults and 3 children, but the bed is very small. It's only suitable for 2 adults and 1 baby, so it's not very comfortable for resting. The hotel's location is good. Luggage storage is very helpful. An iron is available outside the room for shared use. It comes fully equipped with an ironing board.👍
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Accommodation's Reply
11 Sep 2025
Thank you for your feedback. We are glad that you were satisfied with the luggage storage and ironing facilities as well as the hotel's location. We will take note of your comments regarding the room capacity and bed size for future improvements.
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H***o
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Leisure
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9.4
/10
Reviewed 1 week(s) ago
The hotel is good but i pay for the tax, and im disappointed
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Accommodation's Reply
11 Sep 2025
Thank you for your review. We’re glad you found the hotel good. As for the tax, we only follow what is stated in the booking confirmation, and if it’s not included, it will be collected upon check-in.
Anif A. A.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 1 week(s) ago
Room service was less than satisfactory. I asked for mineral water refills several times, but they never came, and when I picked them up, they didn't give me any either. I also asked for help cleaning the room, but it wasn't done. In the end, I had to get the key again and clean it myself. 😔
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Accommodation's Reply
11 Sep 2025
Thank you for your feedback. We apologize for the unsatisfactory experience regarding the request for drinking water and room cleaning. We will take this into consideration for service improvement.
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Sonya P. S.
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9.4
/10
Reviewed 1 week(s) ago
the wifi is a bit up and down, but the rest is amazing! totally recommended and worth the price.
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Accommodation's Reply
11 Sep 2025
Thank you for your review. We’re glad you enjoyed your stay and found it worth the price. Our technician has checked and confirmed the WiFi is working well, kindly check your device settings on your side.
A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
We didn't have time to take photos inside the hotel area. However, it's highly recommended for tourists and is close to public transportation like buses and trains.
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Thank you for your high rating. We are glad you were satisfied and would recommend our hotel, especially with the nearby public amenities.
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A***i
icon-origin-TRAVELOKA
6.4
/10
Reviewed 2 week(s) ago
The lobby smells a bit unpleasant, the room is quite clean, but it feels dirty because the walls and floor are typical of old buildings.
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Accommodation's Reply
11 Sep 2025
Thank you for your feedback. We will work on improving the points mentioned.
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n***a
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Leisure
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8.5
/10
Reviewed 2 week(s) ago
The hotel is very strategic. It's right in front of Pudu Sentral, so it's easy to get to the airport by bus. You can see trains passing by around the hotel. There's a 24-hour self-service laundry next door, which is really helpful if you're bringing a few clothes. The rooms are standard for the price, but they're not soundproof, but they're comfortable.
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Accommodation's Reply
05 Sep 2025
Thank you for your feedback. We are glad that you found our location strategic with transportation facilities, surrounding views, and nearby facilities. We have also taken note of the noise for improvement.
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R***n
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9.7
/10
Reviewed 2 week(s) ago
Strategic location, a decent budget hotel for resting close to Bukit Bintang and shopping locations.
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2 people find it helpful
Accommodation's Reply
04 Sep 2025
Thank you for your feedback. We are glad that you found our location strategic and suitable for relaxing near Bukit Bintang and the shopping area.
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M***h
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9.4
/10
Reviewed 2 week(s) ago
Nice, comfortable, great, close to everywhere
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Accommodation's Reply
04 Sep 2025
Thank you for your feedback. We are glad you felt comfortable and found our location convenient to get around.
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J***t
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9.7
/10
Reviewed 2 week(s) ago
Very good👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
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Accommodation's Reply
02 Sep 2025
Thank you for your feedback. We’re glad to know you had a very good stay and we look forward to welcoming you again.
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Ali F.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
nice, comfort, clean, good location n night food already not to long from hotel
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Accommodation's Reply
02 Sep 2025
Thank you for your feedback. We’re glad you enjoyed the comfort, cleanliness, and convenient location with nearby food options.
D***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Hotel staff are not very friendly towards Indonesians🙏
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2 people find it helpful
Accommodation's Reply
02 Sep 2025
Thank you for your feedback. We apologize if the staff service was not friendly and will take note for improvement.
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I***I
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Leisure
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7.3
/10
Reviewed 2 week(s) ago
I stayed for 3 days and 2 nights, the room was not cleaned, the water was not refilled, even though there was a note that it was cleaned.
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1 people find it helpful
Accommodation's Reply
04 Sep 2025
Thank you for your feedback. We apologize for the inconvenience caused by the room not being cleaned and the water not being refilled. In the future, if this happens, please use the phone in the room to inform the receptionist directly.
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Meike H.
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8.5
/10
Reviewed 3 week(s) ago
The hotel is quite close to Petaling Street and Alor, about 850 meters away, a 15-minute walk. The rooms are clean.
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Accommodation's Reply
04 Sep 2025
Thank you for your feedback. We are glad you found our location close to Petaling Street and Alor, as well as the clean rooms.
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Sridhar H.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
what they display in internet nothing is true , I would not recommend further another annoying thing is you need to reconnect and login in to internet every hour.
1 people find it helpful
Accommodation's Reply
02 Sep 2025
We’re sorry to hear your experience did not meet expectations. Your comments on the internet display and WiFi reconnection are noted and will be reviewed for improvement.
Number of reviews per page
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