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FOX Hotel Gorontalo

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Overall Ratings & Reviews FOX Hotel Gorontalo

Traveloka (368)

Other sources (10)

8.9

Very Good

From 368 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.6

Meal

8.6

Location

9.2

Service and Facilites

8.6

People often mention about FOX Hotel Gorontalo

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Accessibility (38)

Bedroom (37)

Distance to City Center (36)

Bathroom (36)

Staff Friendliness (34)

Ambiance (34)

Room Space (25)

Hotel Area (25)

Surroundings (24)

Family Friendly (23)

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Traveler Reviews FOX Hotel Gorontalo

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Customer reviews

S***e

10.0

/10

Reviewed 5 hour(s) ago

The hotel staff are all nice, polite and friendly, the hotel rooms are clean and comfortable.

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Reflin I.

10.0

/10

Reviewed 5 hour(s) ago

The room is very comfortable, the receptionist is friendly.

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J***i

10.0

/10

Reviewed 2 day(s) ago

friendly staff favorite hotel access to where" close

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S***s

Leisure

8.8

/10

Reviewed 6 day(s) ago

Strategic location in the city center. So it's close to everywhere.

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Verified Traveler

6.7

/10

Reviewed 7 day(s) ago

The hotel staff was quite friendly, especially the security guard who helped us carry our luggage to our room... But they were a bit uninformative. Customers with cars should report to the front desk. Please provide parking specifically for hotel guests, as it's a bit difficult to find. When the mall is busy, it's a bit difficult to park inside. Also, yesterday we had a pretty noisy bed; the slightest movement made a noise. It was a bit uncomfortable. We won't review the food as we didn't have the breakfast package. Hopefully, it will be improved. Thank you.

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P***g

Transit

10.0

/10

Reviewed 1 week(s) ago

Alhamdulillah, nice hospitality for my vacation

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Accommodation's Reply

09 Jan 2026

Dear Valued Guest, It is with great pleasure that we, Fox Hotel Gorontalo, extend our heartfelt gratitude for your choice to stay with us. We are delighted that you were our guest and we are confident that you had a wonderful experience. We recently received your review regarding the facilities at Fox Hotel and we are deeply appreciative of your positive feedback. We are pleased to know that we were able to contribute to making your stay memorable. Thank you again for choosing Fox Hotel Gorontalo. We hope to welcome you back on another special occasion. Sincerely, The General Manager

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C***r

Leisure

8.5

/10

Reviewed 2 week(s) ago

clean, nice, good, friendly hotel, but the food is just so-so

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Accommodation's Reply

09 Jan 2026

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Maya R.

6.0

/10

Reviewed 2 week(s) ago

Stayed here on January 1, 2026 because the kids wanted a staycation at a hotel with a pool, came to check in at 2 o'clock and got a room at 6 pm,,,crazy the wait was so long,,,was stranded in the lobby waiting,,when I asked the staff,,the room was being cleaned,,is it true that they clean the room for 4 hours,,,when I entered the room there was no soap and towels,,,what a shame even though the price was quite good,,,please improve the service,,,

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Accommodation's Reply

09 Jan 2026

Dear Valued Guest, This is Columba Fox Hotel. Thank you for your valuable feedback. Your stay at Columba Fox Hotel was a special experience for us, and we regret that it did not meet your expectations. We apologize for any inconvenience caused. We take your feedback seriously and will do our best to resolve any issues. Please contact us if you have any comments or questions. Your satisfaction is our top priority, and we will strive to earn your trust in our services again on your next stay. Thank you for your valuable feedback and we will endeavor to provide better service in the future. Sincerely, General Manager

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M***a

8.9

/10

Reviewed 2 week(s) ago

I stayed here around 2020, and honestly, the room comfort was a bit less. I don't know if it was because we were staying there with a lot of other guests or if it was just like that. The location is very strategic.

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Accommodation's Reply

09 Jan 2026

Dear Valued Guest, This is Columba Fox Hotel. Thank you very much for your valuable feedback. Your stay at Columba Fox Hotel was a special experience for us, and we regret that your stay did not meet your expectations. We apologize for any inconvenience caused. We take your feedback very seriously and will do our best to resolve any issues. Please contact us if you have any comments or questions. Your satisfaction is our top priority, and we will do our best to earn your trust in our services again on your next stay. Thank you for your valuable feedback and we will strive to provide better service in the future. Sincerely, General Manager

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Angky O.

Staycation

10.0

/10

Reviewed 2 week(s) ago

recommendations for family vacations

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Accommodation's Reply

09 Jan 2026

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Hendri L.

10.0

/10

Reviewed 3 week(s) ago

It was a great stay at the Fox Hotel. The staff were very friendly and the food was delicious and varied. 🤩

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Accommodation's Reply

09 Jan 2026

Dear Mr. Hendry, Sincerely, Fox Hotel Gorontalo. On behalf of the entire Fox Hotel Gorontalo team, we would like to express our sincere gratitude for choosing to stay with us. We were delighted to welcome you as our guest and we are confident that your experience was very memorable. We recently received positive feedback regarding our friendly staff service and delicious food, and we will continue to uphold these values in the future to ensure your stays are always memorable. Thank you again for choosing Fox Hotel Gorontalo. We hope to welcome you back on another special occasion. Sincerely, The General Manager

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S***n

6.6

/10

Reviewed 3 week(s) ago

It's still 8 o'clock, the food for breakfast is already finished

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Accommodation's Reply

09 Jan 2026

Dear Valued Guest, On behalf of the entire Fox Hotel Gorontalo team, we are pleased to inform you of our sincere gratitude for choosing to stay with us. We were delighted to welcome you and are confident that you had a wonderful experience. We recently received feedback regarding our breakfast items selling out quickly. Your feedback is invaluable to our hotel. Thank you again for choosing Fox Hotel Gorontalo. We look forward to welcoming you back on another special occasion. Sincerely, The General Manager

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Verified Traveler

Leisure

8.5

/10

Reviewed 4 week(s) ago

Pelayanan not bad, so far it's ok...

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Accommodation's Reply

09 Jan 2026

Dear Valued Guest, It is with great pleasure that we, Fox Hotel Gorontalo, are pleased to announce that we sincerely thank you for choosing to stay with us. We were delighted to welcome you and we are confident that you had a memorable experience. Our hotel has recently received an evaluation for its friendly service, and we will maintain this standard in the future to ensure your stay is always memorable. Thank you again for choosing Fox Hotel Gorontalo. We hope to welcome you back again on another special occasion. Sincerely, The General Manager

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A***a

Leisure

8.3

/10

Reviewed 4 week(s) ago

The children in the hallways are very noisy. Fellow guests should remind themselves not to let children scream in the hallways, especially during recess.

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Accommodation's Reply

09 Jan 2026

Dear Valued Guest, It is with great pleasure that we, Fox Hotel Gorontalo, express our sincere gratitude for choosing to stay with us. We are honored to have welcomed you as our guest. Thank you for taking the time to write a review. We apologize for any inconvenience you may have experienced during your stay. Your feedback is invaluable in improving your comfort and convenience in the future. Thank you again for choosing Fox Hotel Gorontalo. We hope to welcome you back for another wonderful experience. Sincerely, The General Manager

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A***a

Staycation

6.1

/10

Reviewed 4 week(s) ago

The AC leaked. The room was a bit dirty. The toilet was also dirty. Check-in was late and we got a room quite late, but we still didn't get any compensation when we checked out.

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1 people find it helpful

Accommodation's Reply

09 Jan 2026

Dear Valued Guest, It is with great pleasure that we, Fox Hotel Gorontalo, express our sincere gratitude for choosing to stay with us. We are honored to have welcomed you as our guest. Thank you for taking the time to write a review. We apologize for any inconvenience you may have experienced. Your feedback is invaluable in improving your comfort and convenience in the future. Thank you again for choosing Fox Hotel Gorontalo. We hope to welcome you back for another wonderful experience. Sincerely, The General Manager

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E***a

Staycation

9.1

/10

Reviewed 6 week(s) ago

Friendly hotel staff, strategic location directly to the mall

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Accommodation's Reply

05 Dec 2025

Dear Valued Guest, From the very best regards, Fox Hotel Gorontalo On behalf of the entire team at Fox Hotel Gorontalo, we would like to extend our sincere thanks to you for choosing to stay with us. We are honored to have you as our guest and are sure that you will be delighted with your stay. We have received positive feedback about our friendly staff and facilities and we will continue to maintain these standards to ensure your stay is an unforgettable one. Thank you once again for choosing Fox Hotel Gorontalo and we do not hesitate to welcome you back for another wonderful stay. Sincerely, General Manager

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Muhammad a. h.

10.0

/10

Reviewed 7 week(s) ago

Want to stay at Fox Hotel Gorontalo again

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1 people find it helpful

Accommodation's Reply

05 Dec 2025

Muhammad A.H. Best regards, Fox Hotel Gorontalo Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your stay at Fox Hotel Gorontalo again. We hope to welcome you back again in the near future for an even more enjoyable stay. Best regards, General Manager

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B***n

Business

6.5

/10

Reviewed 7 week(s) ago

When we first arrived, there were towels, unflushed tissues in the toilet, and the sink was clogged. After showering, I exited the shower cubicle and found the outside flooded because water was leaking from the bathroom floor drain due to a clogged drain. Please pay more attention to room maintenance and housekeeping.

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2 people find it helpful

Accommodation's Reply

25 Nov 2025

Dear Guest, We are delighted that you had a wonderful stay at Hotel Fox Gorontalo. Thank you for sharing your feedback with us. I have already noted your comments and suggestions for how we can improve our services and facilities. We will definitely share your feedback with our team and will work hard to improve our services as soon as possible. Dear Guest, We value your guest’s experience and will continue to improve to provide you with the best services and products. Thank you again for choosing to stay with us. We sincerely hope to welcome you back and give us the opportunity to serve you even better. Sincerely, General Manager

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i***s

6.3

/10

Reviewed 8 week(s) ago

dirty, lots of damage and looks old, not worth the price per night paid... should be able to get better for that price

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Accommodation's Reply

25 Nov 2025

Dear Valued Guest, Good day. Columbia Fox Hotel would like to extend a warm welcome to you and thank you for sharing your experience with us. We are committed to continuously improving our services and facilities, and we apologize for any inconvenience caused. We take your feedback very seriously and will pass it on to the relevant department. Should you have any questions or concerns, please do not hesitate to contact us. Your satisfaction is our top priority, and we will do our utmost to ensure that you receive the best possible service from us during your next stay. We appreciate your valuable feedback and will strive to improve our services even more in the future. Best regards, General Manager

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B***y

Leisure

5.0

/10

Reviewed 10 week(s) ago

Pay a lot for poor service. I booked another room, but the facilities were poor.

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Accommodation's Reply

25 Nov 2025

Dear Valued Guest, Warmest regards, Fox Hotel Gorontalo On behalf of the entire team at Fox Hotel Gorontalo, we would like to extend our sincere thanks for choosing to stay with us. We are delighted to have you as our guest and appreciate your time in writing this review. We apologize for any inconvenience you may have experienced regarding our service. Your feedback is highly appreciated as we will continue to improve our service for the better in the future. Thank you once again for choosing Fox Hotel Gorontalo and we look forward to welcoming you back for another memorable stay. Best regards, General Manager

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