Great welcome on arrival by Staff in reception, hotel and room spotless, lovely rooftop swimming pool and bar, location great

Hotel was perfectly located in downtown Funchal. Room was large spotless, and staff were wonderful.

Yes, everything was great 👍

Les employés sont avenant, gentil, la chambre très propre. On m’a offert le petit déjeuner boîte à lunch puisque je quittais très tôt, très apprécié!

Excellent location right in the centre of Funchal with a taxi rank virtually across the road. Comfortable room with extra pillows and blankets in the cupboard. Nice toiletries in the bathroom with both shower gel and shampoo. Good hairdryer. Lovely pool on the top of the building with a bar and a great view of the city. Very good breakfast, the only thing that could be improved (and I’m being picky here!) is the jam, as it’s not really jam, more like a dessert topping. Everyone was super nice and friendly and, above all, everywhere was extremely clean! Decoration is modern, light and bright and there’s dozens of English books to choose from in the lounge! I would 100% recommend and stay again!

Very good room, all the staff were great. Enjoyed the amenities - terrace bar, food etc

Everything was perfect

Ok for all

The room was clean and the bed was very comfortable. I slept great. The location was perfect for walkability to all the tourist attractions, restaurants and shopping. The breakfast was very good - nice selections of different food. The staff were very helpful and friendly. I would stay here again.

Elevators were always down. Had a cold shower first morning in the hotel no hot water. Reported that the refrigerator in the room was not working and nothing was done about it. Otherwise, it was good.

Really enjoyed this hotel ! Conveniently near waterfront promenade . Front desk reception young man was amazing! He was so friendly and made us feel so welcome. Well done! Recommend!

Clean and shopes nearby

Helpful staff, great location, and a panoramic bar makes this stay very enjoyable and good value for money. Some of the decor is a bit dated but that’s minor.

The location of this hotel is wonderful. Very close to everything so we could walk to it all and explore. It is a very quirky hotel as there are a lot of odd stairs here and there, our room involved 2 sets of 3 steps, up and down and around the hall. There is a very small courtyard in the middle of the hotel and unfortunately our room faced the courtyard so we had no view and opening the window was pointless. The room itself was very small with 2 twin beds and a couch. The bathroom was even smaller. The a/c was not very powerful so the room did get warm and humid. Also, for whatever reason, our room was the only one that had a step up at the door. My husband and I kept forgetting about it (as we've never seen that before) so we would face plant the first few times we left the room as we forgot about the step. :) The staff at the front desk was wonderful, very helpful and friendly. The breakfast wasn't too bad, again, I never complain about 'free' food as it is always welcome.

Excellent location. Very friendly staff and clean. Highly recommend!

Amazing service at the reception The service rom excelente The breakfast was very tasty We recommend !

the staff was very friendly very helpful

Great location, really friendly and helpful staff. The rooftop was a lovely addition for a relax after a busy day. Only thing missing was an iron which they don’t provide so we had to go out and buy a steamer.

Great location, and services and pool area were wonderful. My only complaint is there was a horrible continuous noise above us from the pool deck area that made it impossible to sleep. We were on the fourth floor. But Madeira stole our hearts.

Everything about our stay was amazing. The staff were friendly and efficient. The grounds were clean and inviting. All of the services were beyond our expectations.