The location was fantastic, right in the heart of the city, with everything close by. It’s just a short walk to the ocean and marina, as well as a large mall and plenty of shopping options. There are also great restaurants all around. The service was excellent, with friendly and helpful staff who made the stay even more enjoyable. The room was clean and comfortable, and the breakfast was phenomenal, fresh, delicious, and offered a wide variety of choices. I would highly recommend this hotel!

Clean room, friendly staff, great location.

Bteakfast was outdtanding. Tons of fruit anything you would want yogurt eggs, bacon etc The bathroom could be a little cleaner. Oir bedroom had no decoration. Beds are good, a titch hard. No pictures and the painted dedk was chipped, drapes old .Really Fantastic location ! We could walj everywhere. The two younger front desk people were fantastic. The older man was not helpful was rude and dismissive. Maybe he needs a vacation.

Very good breakfast. Good variety.

Staff, especially at the bar, was very nice. The room was very spacious and clean. The pool and rooftop were an excellent amenity and the location was central to everything by the water and beautiful gardens. The breakfast was delicious and varied, very fresh with fresh baked bread and pastels de nata.

The breakfast was delicious with lots of choices. Room was bright and clean. The hotel is right in the center with easy walking to everywhere you'd want to go. We were greated with a smile and checked out with a smile. We'd stay there again.

We've been staying here annually for several years. It has always been excellent: great location, good quality rooms, excellent rooftop bar

The staff were very welcoming and the hotel has recently been refurbished. It was our third time here and the improvements they have made since our first visit in 2010 are very noticeable and have brought the hotel up to a much higher standard.

Good location and staff very helpful

Fantastic location, within 5-15mins of all the main areas of central Funchal. Hotel was serviceable and generally clean, with the basic amenities you want, if a bit tired. The breakfast area is quite small, so at busy times, your party may need to wait or split up to sit, and queuing to serve yourself can occur. There isn't much in terms of soundproofing in the rooms, which meant it was quite noisy, with shouts and screams being heard from neighboring rooms, neighbouring bathroom sounds and the noise of upstairs moving items around.

Great welcome on arrival by Staff in reception, hotel and room spotless, lovely rooftop swimming pool and bar, location great

Hotel was perfectly located in downtown Funchal. Room was large spotless, and staff were wonderful.

Yes, everything was great 👍

Les employés sont avenant, gentil, la chambre très propre. On m’a offert le petit déjeuner boîte à lunch puisque je quittais très tôt, très apprécié!

Excellent location right in the centre of Funchal with a taxi rank virtually across the road. Comfortable room with extra pillows and blankets in the cupboard. Nice toiletries in the bathroom with both shower gel and shampoo. Good hairdryer. Lovely pool on the top of the building with a bar and a great view of the city. Very good breakfast, the only thing that could be improved (and I’m being picky here!) is the jam, as it’s not really jam, more like a dessert topping. Everyone was super nice and friendly and, above all, everywhere was extremely clean! Decoration is modern, light and bright and there’s dozens of English books to choose from in the lounge! I would 100% recommend and stay again!

Very good room, all the staff were great. Enjoyed the amenities - terrace bar, food etc

Everything was perfect

Ok for all

The room was clean and the bed was very comfortable. I slept great. The location was perfect for walkability to all the tourist attractions, restaurants and shopping. The breakfast was very good - nice selections of different food. The staff were very helpful and friendly. I would stay here again.

Elevators were always down. Had a cold shower first morning in the hotel no hot water. Reported that the refrigerator in the room was not working and nothing was done about it. Otherwise, it was good.