KADEK S.

Staycation

8.2

/10

Reviewed 1 week(s) ago

Unfortunately they don’t see the note that I wrote and requested. Perhaps they miss understood from what I meant

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Accommodation's Reply

22 Dec 2025

Dear Mr. Kadek S., Warm regards from idoop Mataram Hotel, for your truly Indonesian friendly service. First, we thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. Secondly, we apologize for any inconvenience caused. However, we would like to inform you that requests are subject to room availability upon request, therefore advance booking is crucial for special requests. Nevertheless, this review will be very helpful for us in further improving the quality of our service and comfort. We are committed to growth and development to provide the best experience for all our guests. We hope to welcome you back to idoop Mataram Hotel again. Sincerely, Abd. Basir, Assistant Regional Development Manager

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Verified Traveler

Staycation

8.0

/10

Reviewed 3 week(s) ago

This hotel is close to healthcare facilities and malls. It has a peaceful atmosphere, clean rooms, and friendly staff. The food is simple but delicious. Affordable, and overall, it's top-notch.

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Accommodation's Reply

22 Dec 2025

Dear valued guests, Greetings from Idol Hotel Mataram, with genuine Indonesian hospitality. First, we would like to thank you for choosing Idol Hotel as your accommodation during your stay in Mataram. Your review will be invaluable in helping us continuously improve the quality of our services and comfort. We are committed to growth and development to provide the best possible experience for all our guests. We hope to welcome you back to Idol Hotel Mataram again. Sincerely, Abdul Basir, Assistant Rural Development Manager

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SD

Sintya D.

10.0

/10

Reviewed 3 week(s) ago

The hotel staff was very friendly and helpful during check-in and check-out. Atmosphere/Facilities: Airport shuttle service is available, which can be scheduled according to guest needs. Food: A varied breakfast menu is available, with snacks and desserts available. Staff Assistance: The staff is very responsive in serving guest needs. Highlights: Room cleanliness and hotel staff service. Price: Still affordable. Location: Close to the city center.

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Accommodation's Reply

22 Dec 2025

Dear Ms. Sintaya D., Warm regards from Edop Hotel Mataram, offering truly Indonesian friendly service. First, we would like to thank you for choosing Edop Hotel as your accommodation during your visit to Mataram. This review will be very helpful for us in further improving the quality of our service and comfort. We are committed to growth and development to provide the best experience for all our guests. We hope to welcome you back to Edop Hotel Mataram again. Sincerely, Abdul Basir, Assistant Rural Development Manager

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t***a

8.5

/10

Reviewed 5 week(s) ago

Always comfortable when staying here, close to everywhere

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Accommodation's Reply

19 Nov 2025

Dear Valued Guest, Warmest regards, idoop Hotel Mataram with true Indonesian hospitality. First of all, we would like to thank you for choosing idoop Hotel Mataram as your accommodation during your stay in Mataram. This review will be very helpful for our continuous improvement of our service quality and comfort. We will continue to improve and provide a good experience to all our guests. We do hope to welcome you back to idoop Hotel Mataram again. Best regards, Abdul Basir Assistant General Manager

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Priyo

Business

8.8

/10

Reviewed 6 week(s) ago

The staff is accommodating and friendly. However, a ramp may be needed to facilitate luggage handling and access for those in need.

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Accommodation's Reply

13 Nov 2025

Hello Priyo A. S.! This is Mataram Idoop Hotel. Greetings from us, we are a traditional Indonesian hotel. First of all, thank you for choosing to stay at Mataram Idoop Hotel. Your feedback is very valuable for our continuous improvement of our service quality and comfort. We apologize for not being able to provide you with your luggage. We will handle your luggage with even greater care and attention in the future. We will continue to strive for improvement and improvement to provide our guests with an even better stay experience. We look forward to welcoming you back to Mataram Idoop Hotel. Thank you! Abdul Basil, Assistant Regional Manager

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F***a

9.7

/10

Reviewed 9 week(s) ago

Close to the center of Mataram city, close to restaurants. But at night it can be very noisy if there are drunk guests, please pay more attention to comfort.

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2 people find it helpful

Accommodation's Reply

22 Oct 2025

Dear Valued Guest, Warmest regards, idoop Hotel Mataram. A true Indonesian hospitality. First of all, thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. This review will be very helpful for us to continuously improve our service quality and comfort. We will continue to improve and provide a good experience to all our guests. We sincerely hope to welcome you back to idoop Hotel Mataram again. Best regards, Abdul Basir Assistant General Manager

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A***e

Staycation

8.8

/10

Reviewed 10 week(s) ago

The cafe behind the hotel is very noisy

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1 people find it helpful

Accommodation's Reply

22 Oct 2025

Hello, idoop Hotel Mataram offers a warm and genuine Indonesian welcome. First of all, thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. This review will be very helpful in further improving our service quality and comfort. We will continue to improve and provide a good experience to our guests. We sincerely hope to welcome you back to idoop Hotel Mataram again. Hello, Abd. Basir, Assistant RDM

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Dimas W. L.

8.4

/10

Reviewed 10 week(s) ago

Looks very old, the building not well maintain, need some renovation. Staff was ok, location was good, if you can renovate the looks from the outside as well as the room will be great

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Accommodation's Reply

13 Nov 2025

Dear Mr. Dimas, Warm greetings from idoop Hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop Hotel during your stay in Mataram City. Your review will be very helpful for us to continually improve the quality of our service and comfort. We continue to grow and develop to provide a positive experience for our guests. We hope to welcome you again at idoop Hotel Mataram. Sincerely, Abd. Basir Asst. RDM

YM

Yeni M.

9.4

/10

Reviewed 11 week(s) ago

This hotel has a good chef, the breakfast and dinner were delicious. The staff were kind. The location is strategic, close to the Mataram city center.

1 people find it helpful

Accommodation's Reply

09 Oct 2025

Dear Ms. Yeni M. Warmest greetings from idoop hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop hotel as your accommodation during your stay in Mataram. This review will be very useful for us to continue improving the quality of service and comfort. We continue to grow and develop to provide a positive experience to our guests. We hope to welcome you back to idoop hotel Mataram. Best regards. Abd. Basir. Asst. RDM

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SN

Septiana N. W.

Business

9.1

/10

Reviewed 11 week(s) ago

Overall, it's okay, comfortable for resting, the restaurant has a pretty good menu, but when I wanted to borrow an iron from the room, it was already okay to call, but it turned out that I didn't know that it could only be ironed and I had to pay again. Hopefully, it will be better in the future.

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Accommodation's Reply

09 Oct 2025

Dear Ms. Septiana N. W. Warm greetings from idoop hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop hotel as your accommodation during your stay in Mataram. This review will be very useful for us to continue improving the quality of service and comfort. We apologize for the miscommunication that occurred, we inform you that we do not lend irons to your room. We continue to grow and develop to provide a positive experience to our guests. We hope to welcome you back to idoop hotel Mataram. Best regards. Abd. Basir. Asst. RDM.

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Verified Traveler

Leisure

10.0

/10

Reviewed 13 week(s) ago

The hotel staff was friendly and check-in was easy. The location is close to the city center and affordable.

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Accommodation's Reply

02 Oct 2025

To Our Esteemed Guests. Warm Greetings from idoop Hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. This review will be very useful for us to continue improving the quality of service and comfort. We continue to grow and develop to provide a positive experience to our guests. We hope to welcome you back to idoop Hotel Mataram. Best Regards. Abd. Basir. Asst. RDM.

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N***r

Leisure

8.3

/10

Reviewed 13 week(s) ago

If you're just staying overnight, it's fine. For three people, ordering a superior room is a bit cramped. Cleanliness is also mediocre. It's in the city center, so grab-and-go food is easy.

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1 people find it helpful

Accommodation's Reply

22 Sep 2025

To Our Esteemed Guests. Warm Greetings from idoop Hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. This review will be very useful for us to continue improving the quality of service and comfort. We continue to grow and develop to provide a positive experience to our guests. We hope to welcome you back to idoop Hotel Mataram. Best Regards. Abd. Basir. Asst. RDM.

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AF

Achmad F.

9.4

/10

Reviewed 16 week(s) ago

My experience staying here was pleasant, the price was affordable, but the facilities were good, cleanliness was maintained, and the room was quite comfortable.

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Accommodation's Reply

22 Sep 2025

To Our Esteemed Guests. Warm Greetings from idoop Hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. This review will be very useful for us to continue improving the quality of service and comfort. We continue to grow and develop to provide a positive experience to our guests. We hope to welcome you back to idoop Hotel Mataram. Best Regards. Abd. Basir. Asst. RDM.

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T***a

Leisure

9.7

/10

Reviewed 17 week(s) ago

Friendly staff, rooms always cleaned without being asked, and affordable prices. I'll be back here next time I visit Mataram.

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Accommodation's Reply

22 Sep 2025

To Our Esteemed Guests. Warm Greetings from idoop Hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. This review will be very useful for us to continue improving the quality of service and comfort. We continue to grow and develop to provide a positive experience to our guests. We hope to welcome you back to idoop Hotel Mataram. Best Regards. Abd. Basir. Asst. RDM.

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R***o

Business

8.5

/10

Reviewed 17 week(s) ago

I think there could be more TV channels; only 7 isn't enough. Or perhaps a smart TV could be installed.

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Accommodation's Reply

22 Sep 2025

To Our Esteemed Guests. Warm Greetings from idoop Hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. This review will be very useful for us to continue improving the quality of service and comfort. We will convey your input regarding the addition of TV channels to Management. We continue to grow and develop to provide a positive experience to our guests. We hope to welcome you back to idoop Hotel Mataram. Best Regards. Abd. Basir. Asst. RDM.

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f***i

8.4

/10

Reviewed 18 week(s) ago

The hotel staff is friendly, the hotel is close to the city center, but the only thing lacking is the atmosphere of the old rooms. If possible, they could be renovated and the paint color changed.

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1 people find it helpful

Accommodation's Reply

22 Sep 2025

To Our Esteemed Guests. Warm Greetings from idoop hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop hotel as your accommodation during your stay in Mataram. This review will be very useful for us to continue improving the quality of service and comfort. Your input regarding the repainting of the rooms is currently underway, but we thank you for your concern. We continue to grow and develop to provide a positive experience to our guests. We hope to welcome you back to idoop hotel Mataram. Best Regards. Abd. Basir. Asst. RDM.

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C***l

10.0

/10

Reviewed 18 week(s) ago

Good quality hotel, really good

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Accommodation's Reply

21 Aug 2025

To Our Esteemed Guests. Warm Greetings from idoop Hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. This review will be very useful for us to continue improving the quality of service and comfort. We continue to grow and develop to provide a positive experience to our guests. We hope to welcome you back to idoop Hotel Mataram. Best Regards. Abd. Basir. Asst. RDM.

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A***e

10.0

/10

Reviewed 19 week(s) ago

Friendly and helpful staff, good food, close to the mall

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Accommodation's Reply

21 Aug 2025

To Our Esteemed Guests. Warm Greetings from idoop Hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. This review will be very useful for us to continue improving the quality of service and comfort. We continue to grow and develop to provide a positive experience to our guests. We hope to welcome you back to idoop Hotel Mataram. Best Regards. Abd. Basir. Asst. RDM.

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O***i

Business

8.8

/10

Reviewed 19 week(s) ago

Room ok, service ok, wifi ok, everything ok

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Accommodation's Reply

21 Aug 2025

To Our Esteemed Guests. Warm Greetings from idoop Hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. This review will be very useful for us to continue improving the quality of service and comfort. We continue to grow and develop to provide a positive experience to our guests. We hope to welcome you back to idoop Hotel Mataram. Best Regards. Abd. Basir. Asst. RDM.

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M***y

8.5

/10

Reviewed 20 week(s) ago

the hotel is nice, clean, friendly service

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1 people find it helpful

Accommodation's Reply

21 Aug 2025

To Our Esteemed Guests. Warm Greetings from idoop Hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. This review will be very useful for us to continue improving the quality of service and comfort. We continue to grow and develop to provide a positive experience to our guests. We hope to welcome you back to idoop Hotel Mataram. Best Regards. Abd. Basir. Asst. RDM.

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