Overall Ratings & Reviews Hotel Not Hotel Amsterdam

The Hotel not hotel is a very unique experience for stays in a great neighborhood in Amsterdam. The hosts were all very nice and helpful. They even offer an option to check in early for a small fee which was great because I was very jetlagged after I landed. I stayed in the Tramcar and the room was so charming. It stayed pretty cool too. Just be mindful of the curtains as it's all windows. It is more like a hostel as the tramcar does not have a bathroom but it's situated right next to the main shared bathroom that is well kept. Would definitely stay here again for a short visit!

The hotel design was unique, and the staff was nice. There was no air conditioning which was not ideal in the Summer, but there was a fan that helped.

Super cool theming!

The staff was great. Tamara, Liv and Yasmina were nice. Mila could have been nicer.

It was an "interesting" experience, especially sleeping inside an old Tram. But it was comfortable and bed was big. They do need to update the curtains. Bathroom was clean. Staff was hepfull and friendly. Location is nearby local transportation.

Such a fantastically, quirky place to say. Loved it!!

Our stay was terrible. We stayed from June 7 to June 14. We booked the blue house downstairs for four people 1 double bed bed and 2 twin beds, when we open the door of our room, this is not what we expected, NO TV, NO air conditioning, they have 2 fan on the walls that it was more than a heather than a fan because the air was hot not cold and we told the person at the front desk, also NO table, NO microwave, 1 window with a curtain and the curtain had problem to close it, never again I will book at that hotel. We told the person at the front desk that this is not what we expected when we booked it online, really disappointed.

Cute common areas, but the rooms are poor quality.

Our stay at this Amsterdam hotel was extremely disappointing. When we arrived, we were given the wrong room, and staff said there was “nothing they could do.” The room was inside reception—our windows (including one in the bathroom) looked directly into the lobby, with no privacy even with the blinds closed. We overheard another guest also complaining about a lack of privacy. Eventually, we were told we’d need to switch rooms multiple times during our stay—one night in the first room, two nights in another, then two more nights in a third. This was inconvenient, but we agreed to avoid staying in the first awful room. The check-out/check-in process was chaotic and slow, and the staff didn’t even know where the new room was. We were eventually put in the room we originally booked, but were told the door had to be stripped due to mould—hardly reassuring. The room was tiny, dirty, and in terrible condition. The sink leaked, the shower was broken and held up with a mouldy rubber band, and the lock on the door kept sticking. Worst of all, there were bedbugs, no shelves or storage, and one night a man was lingering near our room, which felt unsafe. We left after 2 nights (originally booked for 5), and reception didn’t ask why or seem to care. Only positive: decent location with tram access. Otherwise, this was one of the worst hotel experiences we’ve ever had.

Quirky hotel in a good location out of the crowds of Amsterdam. Rooms are small, but was fine with two people

Quirky, fun hotel as only the Dutch can do.

The staff is very friendly. It is only a few min walk to the tram.

Woken up late at night by a male employee opening our door and entering our room, doesn't make for a restful nights sleep. No explanation, no apology. Otherwise, an interesting place to stay.

Stayed in the tram which was a cool experience knowing it used during the 60s and 70s in Amsterdam! But second night in we woke up with bed bug bites and found them around the bed..completely gross and painful. Workers were nice enough but they need to fix the bed bug issue!!

It was not a great spot / the rooms smelled like cigarettes so badly we checked out the staff were very kind about it.

It is a wonderful quirky place. The only issue we had was with an odor that came from the shower are and water temps in the shower. The hot water was only hot the first night and we tried it at several times while we’re there and it was never hot again.

Premièrement j'avais envoyé un courriel plus de 48h en avance sans jamais avoir de retour Deuxièmement je me suis réveillée la première nuit en trouvant une punaise de lit à côté, on m'avait pourtant assuré qu'il n'y avait pas de problème de punaises à ce moment. J'ai du quitter et me trouver un autre hôtel au matin. J'ai été remboursée sans problème et le personnel était sympathique, mais j'ai vu que ma chambre était de nouveau à louer sur leur site pour la nuit suivant mon départ... La chambre casa no casa était belle et grande autrement

I wouldn’t recommend staying here. It seems ‘concept’ trumps basics you might expect in a hotel like a semi-decent mattress and pillows. The Poison Ivy room was en-suite and the shower was Ok, but the basin plug was broken. The hotel were unable to supply a 2nd pillow - their response was ‘we are full and we have no spares’. What kind of hotel doesn’t have spare pillows FFS? The mattress had lost all support along one edge and should have been thrown out. There were no windows, and the ventilation system wasn’t great. I would imagine summer would be hell here. Sound proofing from the rooms above was entirely non-existent. Bring ear plugs. The restaurant/bar was good, and staff friendly. About the only redeeming feature. We checked out a day early and moved to a different hotel for our last night (of three) in Amsterdam.

It had bed bugs 🐛 and it was cold in the room you could not turn the heat up. The food was very nice and hot 🔥 when served to you

I loved the interior of this property! It was such a cool design and the room themes were awesome!