I purposely chose this place as a closer hotel location rather than staying near the bell tower to be closer distance drive to the terracotta warriors and it was the best hotel I booked through my whole stay in China. Robin was my concierge who provided great communication throughout my stay there. He helped arrange transportation pick up from train station to hotel and back. During my stay he also provided recommendations around the hotel. The breakfast buffet was delicious and hotel was clean. The red room which I had hotel room at thanks to Expedia was super exclusive to included happy hour that the tapas style food and drinks left us full.

Hotel was beautiful. Amenities are great. Breakfast had abundant choices. The only issue was our room had a faint smoky smell.

One day stay for me after long trip and it's a good place to restore energy. It is a beautiful place and convenient to find places to eat.

Fabulous place to stay, clean spacious suite, wonderful club lounge, great food, especially the Peking duck at Man Ho

Premium hotel with very friendly staff

We had an enjoyable stay at Gran Melia Xi'an. Our room was clean , spacious and have great amenities. All the staff especially the staff at the Red Level club lounge were helpful , friendly and spare no effort to make our stay a memorable one. We will definitely stay here again if we come back to Xi'an

Our stay at the Gran Melia Xi'an was nothing short of perfection and exceeded all our expectations. The hotel staff is truly outstanding. At every turn, they were incredibly friendly, professional, and immensely helpful. We were always greeted with a smile, and they were prepared to accommodate every request, which elevated our entire vacation experience. Our room (a suite) was perfect – elegantly appointed, spacious, impeccably clean, and with all the amenities needed for a comfortable stay. I would like to give a special mention to the hotel's Lounge. The food and beverage offerings were excellent, but what was particularly impressive was the staff in the lounge. They were so attentive, friendly, and discreet, making us feel truly valued. They are the true gem of this hotel. I highly recommend the Gran Melia to anyone seeking an authentic and luxurious experience in Xi'an. You will feel that your choice was the right one for the quality of service and comfort. We will definitely be returning.

The room was very nice, clean and comfortable. The staff are all very considerate and helpful. I have to express special gratitude to the Concierge, Robin, who was incredibly helpful in getting us reservations at local sites. There is also a wonderful park across the street that is great for relaxing strolls around the lake and with statues of Chinese poets.

The room is great, and RedLevel Lounge staffs are very helpful and friendly!

Great room with high ceiling. Friendly staff. Excellent conditions.

Very nice hotel。

Beautiful sprawling property, like the resorts one find in Cancun, Mexico.

Staff were exceptional!

Very spacious, clean.

This hotel is impeccably clean. I was there for a conference and did not visit the pool, but the rooms and common areas were upscale and spotless. The service was outstanding. I would stay for a leisure trip if given the opportunity. The breakfast buffet had a wide variety with good quality. The tables in the dining area were kept clean, even during busy times.

Clean and good service

Lovely hotel with great service and breakfast

Overall, it was a good experience. Breakfast was great! The air conditioning wasn't working well, but it was later fixed.

Lovely hotel. Friendly and very helpful staff. Close to Tang Paradise highly recommend seeing.

Great location and services, nice vibe, breakfast buffet is super