Overall Ratings & Reviews Balajú Hotel & Suites

We loved our stay very cozy and welcoming pool was clean. We loved it is in the Malecon close to everything we needed.

Have stayed at this botel several times. Great location.

The best thing about this hotel was the staff. They were always very helpful and polite However the room itself came up short. The air conditioning was extremely noisy which made it difficult to sleep. The room also smelled moldy I tried opening the screen door to let air circulate but it didn’t really help. The last night I was there I could get no hot water from the shower which was annoying. But my biggest complaint was that the WiFi was very unreliable. It was impossible to stream entertainment as the signal kept cutting off. I would not return to this hotel

Very nic place to stay great staff

Excellent rooms! Short walk to the aquarium.

I like the area cause was easy to go anywhere, but beds on this hotel and poor rooms ilumination are a nightmare

Good customer service , convenience location , friendly people

Everything was great... exellent location...staff was great too

Excellent hotel very clean 100% recommend

Jorge Ayuso the porter is absolutely great!!! He goes out of his way to make sure your stay is nothing but the best. Great asset to the lodging.

Rooms are neat and clean. Restaurant right downstairs. Decent selection of food on the buffet. They have a pool. Close to many things: malecon, aquarium, restaurants, shops.... Friendly and helpful staff!

Fun place. Great service. Nice people. We would return.

The hotel has the greates location of the city. The restaurant has great and delicious food. For sure I will stay there again. I will highly recommended.

My 3rd time there, desk personnel capable and friendly, balcony views, taxi and local bus service good, complaint faulty lock boxes, and room wifi room 315 seriously lacking, sporadic! Included breakfast, simple, but adequate. Rooms large and modern. Shall stay here again, 3.5 rating.

La atención en la recepción, y el valet parking es muy buena; no obstante, en el restaurant puede mejorar. Estuve dos días en fin de semana en la habitación 315, que tiene una bonita vista parcial al mar; siempre muy limpia y el aire acondicionado funcionando perfectamente. Una limitante fue el wifi que no funcionó a pesar de haberlo reportado.

Muy buen hotel, limpio con habitaciones amplias y de mucho mejor calidad que otros hoteles en el mismo rango de precio. El desayuno incluido es jugo, cafe, fruta y pan. Tiene alberca aunque es pequeña.

100% clean every day.

I requested a taxi to be ready at 5 am and they forgot to schedule it. The pillow was really bad. Everything else was very good

Good hotel close to the aquarium, in a good neighborhood

It looks like a nice hotel, price is ok, rooms are not that bad. But the problem was that there were really noisy room neighbors and they were drunk at 4am, we called frontdesk and they did nothing. Really cold and small pool.