I think this 4-star is just a standard 4-star, as long as it has the standard.
Because it feels like a 2-3-star rating.
I once called late at night (after 9, before 12) to ask for a small spoon or teaspoon. They said they could, but they had to go to the restaurant to get it themselves. Usually, that kind of service is delivered to your room.
Honestly, it's a hassle, especially if you're ready to rest, put on your pajamas, and then have to go downstairs again.
Other than that, my rating is more average.