Overall Ratings & Reviews Hotel Gracery Shinjuku

The room is a bit narrow but it fits. The hotel location is also ok.

Great location. But the breakfast is sold out quickly. The coin laundry is terrible with always being occupied.

Good place, good location and nice ambience.

Very strategic location, and decent size rooms for its price in Tokyo.

My 2nd times stayed here. Room was small but the bathroom was so spacious. The location near the station and surrounded with a lot of shops and restaurant.

Hotel location very near from shinjuku area and the room is very clean and breakfast is so good.

The room is big, very clean and breakfast is good

Good location right in the middle of the crowd but the room is not clean now unlike the old Gracery days and many of the ice cubes and water on each floor are broken. The breakfast is now only 2 restaurants, 2 in the past but flexible if it's too late to be replaced with alacarte and the food is plentiful and delicious.

The hotel staff is very friendly. When we wanted to go to Disneyland and return to Narita airport. They immediately provide information on the fastest routes and transportation.👍👍. The hotel is in the city center and below it is a 711 which is open 24 hours😄👍

The staffs provide free early check-in without any expenses. It is a place to stay in the heart of Shinjuku, convenient for traveling to various places. The surrounding area of the accommodation is quite crowded. There is a restaurant open 24 hours.

When checking in/out there was no bellboy to help carry the suitcases to the room even though the hotel is a star hotel, when we entered the room we could smell an unpleasant smell, the mattress and pillows were uncomfortable and hard, making it impossible for us to sleep, fortunately the location and surrounding links were good because the access and places to eat and entertainment were close by.

Dapat bingkisan untuk anak, puas liat Head Godzilla dan poto-poto.

Lokasi hotel sangat ramai, banyak kulineran & toko, 7-eleven dalam lokasi hotel.

Good location but small room.

ห้องค่อนข้างเล็ก กว่ามีลูกสองคนยังรู้สึกอึดอัด ลิฟท์อาจจะซับซ้อน ต้องเช็คอิน ขึ้นชั้น8 ถึงต่อชั้นที่พักได้ วันที่ไปอาจจะทำให้ความรู้สึกไม่สมบูรณ์มากเพราะเนื่องจากไม่สามารถออกไปถ่ายรูปกับไดโนเสาร์ที่เป็นซิกเนเจอร์ของทางโรงแรมได้

Highly recommended, nice and accessible in the middle of the city center.

Overall experience was good. Overtime charge during check out is too strict considering check out out time is too early. A la carte breakfast is too much for 1 person and there 's no proper information or explanation by Restaurant Management. This could be wasting food for solo guest.

Nice location and staff are helpful.

Room was clean. But disappointed that the outdoor area to see the Godzilla was closed for the entire period of our stay.

Good location, but the carpet in the room is dirty, should be improved.