Excellent hotel

Rather sub-standard breakfast, no omelette stand! Dinner buffet was good, included sashimi, grilled meat and fish, and beer. Cost per head: 98 CNY (Sun-Thu) and 138 CNY (Fri-Sat). Indoor poor and gym were closed when we visited, which was disappointing, should have been notified in advance. There's pretty much no services in the area around the hotel,hardly any restaurants, grocery stores or entertainment activities. There's a nice public jogging track around the lake.

so so. Nothing extraordinary. Would expect better if being rated 5 *

I like the indoor pool BUT the facility seems getting old in the changing room

We had problems to get all device connected to WiFi at the room. A call to operator already fixed our problem. Good service. There is a low power USB outlet on the working table that make my upset a little bit, though.

Worst 5 star hotel ever stay in. The below are reasons why I made such claim : 1) Hotel common area has got no air conditioning 2) went for high tea where the waitress was playing her mobile ignore asking if people require her service 3) high tea starts at 1400hrs and waited for at least 15minutes 4) don't provide transport to the "beach" and one is required to pay for the buggy. 5) swimming pools are catered for the paying public 6) room air conditioner is not cold and cannot be controlled 7) no ventilation in the toilet

The room was decent size, the service was good, but the place was little dirty. Light bulb was out and conditioning was broken. I have to suffer on the first night. And return i got a plate of fruit. LOL

It was a very relaxing and peaceful stay.. away from all the noise in town

Central AC of the rooms was turned off, so my room was 27 degrees celsius. After going to front desk to ask to be switched on, I was offered a fan. Not what we would expect from a Sheraton Resort experience... After a complaint to corporate guest services, I had my room changed to one that had individual AC. I had the problem solved, but had to go through corporate. Such a shame, because the hotel view of the reservoir is stunning. They are clearly facing lack of customers, so it seems that the hotel is running on "eco mode".

晚餐供應不足，時間長。渡假酒店沒有按摩服務及渡假設施。

酒店整體還可以，但好像缺人手保養，泳池(內外)都沒救生員，泳池吧亦棄置，得地方大字，假期亦很冷清

nice and comfortable . nice and comfortable

风景还可以，早餐吃的很少，但是人少，很安静

房間非常清潔，景觀一流，只是餐飲選擇不多，尤其喜歡它的室外游泳池及玻璃教堂

刚刚去到的时候发现房间阳台好多烟头（证明没有打扫干净）后来只能打电话叫前台来人清洁，但是服务态度挺好的，后来中午去了中餐厅吃88元的自助餐，上餐速度简直是龟速…半个小时都不上一个汤面！晚餐128元，菜式非常少，感觉不值得

我喜歡酒店清潔寧靜小朋友設施配套完善，職員用心的服務態度非常友善；直通香港交通時間安排滿意, 餐膳服務多元化主題配合節日氣氛。

风景挺好，服务好，总体来说不错

国庆节入住两晚，小朋友觉得非常喜欢，户外水上乐园玩的不亦乐乎，还有电影和环湖游船。环湖自行车有点坑，因为道路实在是不适合骑行。自助晚餐还可以，有大闸蟹和音乐live。这里的服务人员态度都很友好

訂房要求了相連房，入住酒店卻沒有安排。 整體感覺酒店舊了。

Fair location with nice view