Overall Ratings & Reviews Shinagawa Beach

Pretty good

This hotel is extremely well managed with excellent service from the staff. I was amazed at how cheap the hotel was to stay there. The rooms have spectacular sea views and are roomy and well appointed.

It was very chilled and quiet. The bar and restaurant were excellent and could always find a sunbed too

The hotel is right on the Beach and our suite was spacious with wonderful views as all rooms have...food all off menu no buffet for full board and the drinks were relatively cheap

The pool area was very beautiful. The staff were very courteous.

The arrival at the hotel was great. The hotel is not huge so whilst it had plenty of guests it didn't feel crowded. The beach was beautiful. We also benefited from a free upgrade.

We really enjoyed our stay at this property - we booked a suite which had the most amazing balcony and view over the hotel grounds/beach and Indian Ocean. There were a few minor issues but this didn’t deter from our enjoyment, some aspects of the room were a little tired, and the shaver socket in bathroom didn’t work, so difficult to use electric shaver/ hairdryer/electric toothbrush etc. Also bathroom lighting kept turning off, although a bit strange it didn’t deter from our enjoyment of the Hotel. There are beach sellers who are very persistent who stand at edge of hotel garden, so every use of beach and sea involves passing them - that was a bit annoying after a while. The food was great and all the staff very friendly - the sea here is safe to swim in, it is often too rough in many Sri Lanka resorts. The beach here was gorgeous, very clean. We would thoroughly recommend this Hotel - hopefully the minor issues mentioned in the rooms will be sorted. I am not sure if it is possible to deter the beach sellers - but it would be a great improvement to the guest relaxation in the grounds if it were possible. We would hope to return one day to enjoy the views and hospitality again.

Nice hotel and place to relax, only things to maybe improve would be to add some ventilation to the bathroom as it turned into a sauna and to maybe increase the amount purchased for the restaurant as it did regularly not have my first choice of food - not great as there aren't many other options in the locality

Terrible customer service experience. Called hotel before booking to confirm that they can add 1 person/bed to room. Twice they assured me that they would free of charge. As soon as I booked, suddenly the additional charges began. They charged extra $$ for 2nd person (apparently only 1 person allowed in this 450 square foot room with a king bed and 2 sinks), and extra

Nice hotel on a soft, sandy, uncrowded beach with gentle slope and waves for kids. Service was outstanding. Not the best pool design and cold, ahem, refreshing, but we didn't find a need to swim there with the beach so close. All rooms have a view of the sea. Breakfast was excellent as was dinner although expensive for the area. There isn't much within walking distance, with a couple of busier towns a short tuk tuk ride away.

Fantastic hotel on beautiful beach. Rooms were spacious, well decorated and clean. The staff are friendly and accommodating. The only fault was the lift broke down. I would definitely recommend this hotel.

Lovely hotel, fantastic food and staff.beach in front of hotel😎😎

Great stay, great service. Thank you.

The hotel is situated on a quiet beach. It is a beautiful and relaxing location with stunning views. The room is basic, but has gorgeous views out over the ocean. The blinds aren't exactly blackout which made my son's nap a bit of a challenge. They were also in poor condition and had holes in them, not expected or appreciated when paying such a high rate. We asked for a baby crib as we were traveling with our 1 year old. This was accommodated. It is a hotel more suited towards couples, however they do have a high chair in the restaurant which we were able to use every morning for breakfast. The breakfast was great with a wide selection of hot dishes and fruit, yoghurt, cereal etc. All the food we did try was delicious and well presented. We were slightly shocked one night when the restaurant offered to make chicken breast and mashed potato for my son, and charged us significantly more than what our adult meals were priced at for the small child's portion. The food/drinks are highly priced at the restaurant so if you plan on being at the hotel most of the time, its probably cheaper to do all inclusive. Also, book your taxi to the airport with a travel company, if you arrange through the hotel, its triple the price. Literally. That being said, the staff were great and accommodating. They paid a lot of attention to our 1 year old. Overall we had a lovely stay.

Great service and food. The Xmas Gala dinner was awesome. Will definitely be back!

Overall a good stay, great views from the balcony, right on the beach. Limited vegetarian options, expected more traditional Sri Lankan vegetarian options. If you are going to stay in the resort and eat at the restaurant than it can get a bit monotonous. Breakfast was great, no complaints. The room's DND sign only works if you leave the key in the room to activate the power, so probably want 2 keys for the room. Great resort for couples (every one else staying was also a couple). Not much to do in the area, apart from a village tour to see cinnamon production and visit the local turtle farm. The Spa was excellent, the masseuse did a great job relaxing us both to the point where we fell asleep. Overall, for the price it was a good stay. Would I stay here again? possibly, but if my budget allowed for it, would probably stay at the more well known resorts, they probably cost double what this place does, but i think food/restaurant options would be better.

We stayed 3 nights and the hotel is of a very good standard. Service is great, especially the restaurant staff and chef. Directly backs on to the beach. The prices are higher than local restaurants as you would expect from this type of hotel, but the food was good enough to justify this. The only slight negative is that a handful of locals trying to get your custom hang around the beach so you will be approached immediately when walking on the beach, the hotel could have managed this better in the immediate vicinity of the hotel at least.

The hotel is a real getaway place - there is nothing actually near the hotel to spend time, but the hotel makes it all for you. The food was great, the pool was cool, all rooms faced the ocean, the service was exceptional. Cannot wish for more, will definitely come back!

The rooms, the surroundings, and the design itself is very nice. I was concerned about the pool being sort of indoors, but it works great as a retreat when it's too hot to be out in the sea. The vibe of the hotel is very chill and zen. Seemed to be mostly couples, honeymooners and older. Kind of atmosphere which kind of makes you feel like speaking in hushed tones. Overall it's a very relaxing effect, specially for people like myself who have a hard time chilling out and doing nothing. The Sri Lankan food was pretty good, but the western food was unsatisfactory. The dishes were sometimes inconsistent as I had a green curry that was great one night then terrible when ordered a couple of days later. Menu choices were lacking. During a 6 night stay, I often found myself going back and forth through the menu to find something that was appealing. The service was excellent. We were travelling with our 10 month old daughter and mostly ordered dinner to our room. The full menu was available at the same rate as the restaurant and would be brought up quite promptly with good presentation. The WiFi was terribly configured. They use a single SSID with two different passwords for the rooms and the common areas. This forces you to manually enter the password every time you move around. Can be fixed easily by them changing to two SSIDs, one for the rooms, and one for the commons. It was very frustrating.

A 3 day stay at the end of 5 days sightseeing could not have been more relaxing than was offered here. A small but beautifully maintained garden, plenty of sun chairs and 20 meters to the Indian ocean. The negative points of the hotel are, a beautiful looking pool is spoilt by been unheated, even in the heat of Sri Lanka this meant only short quick dips were possible. Also, there is only 1 restaurant and the food (we were on an all inclusive package) was superb tasting but so small portion sizes, certainly a plate to look at rather than to fill up on. The AI option is $100 a day BTW.