D***i

Staycation

9.7

/10

Reviewed 2 day(s) ago

The hotel staff is very friendly. Every time I stay here, my room is always upgraded to a higher level. The rooms are spacious, clean, and comfortable.

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M***d

5.0

/10

Reviewed 5 day(s) ago

The TV is still old-fashioned, the room AC is not cold at all.

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Yantini

8.5

/10

Reviewed 6 day(s) ago

A very comfortable hotel for a staycation.

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A***a

Staycation

8.5

/10

Reviewed 1 week(s) ago

Nice hotel, but I don't think it lives up to its star rating. I stayed in an executive room, and the air conditioning wasn't cold enough and took quite a while to cool down. Breakfast was okay, but the variety was limited. I have a sweet tooth, and the pastries and bakery items were too hard. The traditional snacks also didn't meet my expectations.

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Steve H. R.

5.8

/10

Reviewed 2 week(s) ago

Bad experience, checked in at night, the room's AC didn't work, stuffy in the room. Changed rooms, the AC wasn't very cold either. While taking a shower, water leaked out 😭. The room phone was broken, had to go down to the receptionist again. The night receptionist didn't have a solution. They only wanted to upgrade in the morning. Even though I had booked until October 13th, I was already disappointed and lost out. The next day I checked out immediately, not staying anymore on the 12th, I checked out immediately.

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Nanda M. S.

10.0

/10

Reviewed 3 week(s) ago

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N***l

Business

9.1

/10

Reviewed 3 week(s) ago

Nice hotel, with affordable price.

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Ravi I. K. P.

Staycation

8.8

/10

Reviewed 4 week(s) ago

The street noise was quite permeable up to the 20th floor, but the room was really spacious. Then, I booked a room on the app that included breakfast for the kids, but when it was time for breakfast, I still had to pay an additional fee for the kids. I don't know what the problem was.

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Agista P.

Staycation

10.0

/10

Reviewed 4 week(s) ago

Highly recommended, the food is all delicious. The rooms are clean.

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C***a

Business

10.0

/10

Reviewed 5 week(s) ago

The staff was very friendly at check-in and check-out. The food was also varied.

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1 people find it helpful

Accommodation's Reply

30 Sep 2026

Dear C***a Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

Verified Traveler

Business

8.7

/10

Reviewed 5 week(s) ago

The room I booked was non-smoking, but the smoking room smelled of cigarettes.

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Accommodation's Reply

30 Sep 2026

Dear G***t Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

s***i

8.5

/10

Reviewed 6 week(s) ago

Our room had cockroaches emerging from the interior folds.

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1 people find it helpful

Accommodation's Reply

30 Sep 2026

Dear s***i Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

N***i

Staycation

10.0

/10

Reviewed 8 week(s) ago

The hotel staff was friendly and the check-in process was fast.

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1 people find it helpful

Accommodation's Reply

16 Sep 2026

Dear N***i Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

F***y

Business

6.6

/10

Reviewed 8 week(s) ago

Pros: Large rooms. Cons: Old interior, floor corners starting to deteriorate, possibly moldy, no smart TV, AC not cold enough, unstable hot water.

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4 people find it helpful

H***S

Staycation

8.5

/10

Reviewed 8 week(s) ago

Good hotel, only the AC in suite 1 is a bit not cool enough so it's a bit hot during the day, everything else is good.

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2 people find it helpful

Accommodation's Reply

16 Sep 2026

Dear H***S Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

M***d

Staycation

10.0

/10

Reviewed 8 week(s) ago

It's great, getting executive-class amenities for that price. It's strategically located and close to everything.

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Accommodation's Reply

16 Sep 2026

Dear M***d Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

t***y

10.0

/10

Reviewed 8 week(s) ago

Great service and comfort. Awesome!

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Accommodation's Reply

16 Sep 2026

Dear t***y Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

A***h

10.0

/10

Reviewed 8 week(s) ago

Strategic location, complete breakfast menu, very good.

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2 people find it helpful

Accommodation's Reply

16 Sep 2026

Dear A***h Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

d***a

Staycation

10.0

/10

Reviewed 8 week(s) ago

Stayed here for my wedding day! The staff are helpful and the food is delicious ❤️

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Accommodation's Reply

16 Sep 2026

Dear d***a Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

Verified Traveler

10.0

/10

Reviewed 9 week(s) ago

Good service and friendly, clean and the location is also good

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Accommodation's Reply

16 Sep 2026

Dear G***t Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

Best Western Premier The Hive

Overall Ratings & Reviews Best Western Premier The Hive

8.5

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