Dear Valued Guest,
Thank you for taking the time to share your feedback. We are pleased to hear that you found the hotel comfortable and had a restful night’s sleep.
We sincerely apologize for the cleanliness issue you encountered, particularly regarding the cockroaches in the bathroom and on the desk. This is certainly not the standard we aim to provide. Your comments have been shared with our Housekeeping team, and we will also strengthen our pest control measures to prevent this from happening again.
Thank you for bringing this to our attention. We truly appreciate your feedback, as it helps us improve. We hope to have the opportunity to welcome you back and provide you with a much better experience.
Warm regards,
Front Office Manager
Kutabex Beach Front Hotel