The resort was just okay, but definitely **overpriced** for what it offered. When we arrived, the staff told us that we needed another room to accommodate our 3- and 5-year-old children. At first, they said they would simply charge us for an extra guest and allow us to stay in the same room. However, in reality, they charged us for an entirely separate room that was more expensive than the one I originally booked through Expedia—yet we never even received that extra room. When I challenged the charge, they claimed the hotel was fully booked. Despite this, my kids still stayed in the same room with us, which made it clear that the “extra room” was unnecessary. This felt dishonest and misleading, and to make matters worse, the staff was rude, dismissive, and unhelpful throughout the process. Prices inside the resort were also outrageous. For example, they charged **$30 for a single coconut**, which is completely unreasonable. The beach itself was just average—there weren’t many chairs available, and the few that were there were extremely old and uncomfortable. The all-inclusive restaurant was also disappointing. The food was just okay, nothing stood out or impressed us, and certainly not what you’d expect for the price. Even the surroundings outside the resort were unpleasant. The road leading in was lined with trash, and the overall area looked run-down and rough, which really took away from the “luxury” experience they try to advertise.

The room we stayed was near the entrance and next to a machine the would make a blower noise ridiculous loud for few hours, the general staff very friendly except for the check in people that don’t have an welcoming attitude. In terms of food, entertainment and everything else it was great.

Staff not qualified to receive the clients.

Awesome resort

Beatiful place

We enjoyed it mostly however the food buffet was cold for breakfast

The hotel has a lot of built in infrastructure and activities (pool, kayak/pedal boats, water exercise class, beach volley ball, yoga on the beach, evening events and celebrations, dance presentations, and activities to keep kids busy). The other facilities like the pool, game room, and elsewhere need some work and actual rooms themselves are pretty plan although they were working on the pool when we were there. The waiting staff and others are friendly and helpful. Overall it was a fun experience with a lot of great family memories and activities. The need for some remodeling is overshadowed by the friendless of the staff and the variety of fun activities they have for you. I would recommend getting the package with breakfast and dinner included as your only options at the restaurant (extremely expensive) and the bar (pretty expensive).

Stayed on the second (top) floor of our building. The view of the ocean was beautiful and the room was clean. We had two issues....the wifi / internet was out for over a day. Also, windy / rainy conditions at night blew water under the sliding door onto our floor. Even blew the curtains some. The staff was extremely helpful and courteous. Breakfast was great too.

Estadia maravilhosa, estrutura fantástica, alimentação extremamente variada, sabora e farta, resort muito bom, super recomendo, voltaria com certeza. Único ponto que o wifi oscilava bastante, havendo a necessidade de melhoria.

O local é incrível, lindo, bem organizado, os funcionários são atenciosos e prestativos. Ótima viagem para família. Voltarei mais vezes. Só uma dica que seria interessante é colocar piscina aquecida no tempo frio.

A estadia foi maravilhosa O café é a comida estação muito saborosa O quarta que disponibilizaram era no 2 andar como eu e minha irmã somos idosas pedimos para disponibilizar um quarto no térreo e fomos ptontamente atendidas A equipe de funcionário sai muitos prestativos e divertidos Não tem o que reclamar

Tudo bom , quarto limpo, não tinha talheres para criança o que dificultou um pouco. As tapiocas tinham pouco quejo e presunto .

Excelente hotel

Serviço de funcionários excelente. Ótimo buffet, comodidade, vista incrível. Um ótimo lugar para descansar, apreciar a natureza e relaxar com uma boa programação que o resort oferece. Pontos negativos: goteiras no telhado do restaurante e alguns quartos com a vista voltadas para o estacionamento. Tirando isso, o lugar é excelente.

O hotel atendeu às expectativas. Muito bom para relaxar, com uma piscina maravilhosa. Os funcionários são atenciosos e a estrutura é excelente, ideal para descanso e passeio em família.

O risorte é muito bonito e pé na areia! Tudo muito organizado.

O hotel me surpreendeu positivamente. O lugar é muito bonito, com excelente estrutura e atendimento impecável. A equipe de recreação infantil merece destaque, pois é muito atenciosa e faz toda a diferença para quem viaja com crianças. Foi uma experiência muito agradável, e com certeza voltarei.

Comida boa, atendimento bom. Só o O check-in não foi legal , muita demora.

Mto bom!!

A equipe de funcionários é extremamente bem preparada, gentil e atenciosa.