Overall Ratings & Reviews TownePlace Suites Boston Logan Airport/Chelsea

Clean, complimentary breakfast, close to public transportation, kitchenette in room. Overall, this was a wonderful experience during our 7 days in Boston!

Lovely hotel, clean, nice staff, especially Gretchen at breakfast who worked on her own and did a great job, she made sure we had blueberry muffins and hugged us on our last day, a lovely person. Breakfast was good, I also enjoyed the pool every morning while my husband made use of the gym. Kitchen area in room, comfortable bed. Only issue we had was with the TV at night as it kept cutting out, an engineer came up on three different occasions, eventually fixed it by unplugging everything and switching it on again. Apart from this we really enjoyed our stay at this hotel. Karen.

Incredible staff and easy to get to all trains and buses for activities.

Great facility at a convenient location for half of the price of other hotels downtown. The staff were very polite and helpful. I’d recommend this place to anyone in a heartbeat.

excellent location, price and accessibility

Will be back

We had a great stay for our vacation. Our room was spacious and the bed was very comfortable. Public transit is easy with bus stops across the street that take you to a subway stop 5 minutes away. We felt very safe even when we rode a bus in at 9:00 at night.

excellent service

Clean facility and friendly staff, has a small kitchen, close to the airport, shuttle to airport and train station

Staff was exceptional :)

The room looked clean but the carpet by the bed was damp. Hoping the carpet had just been cleaned I put a towel on the floor to absorb the dampness as my socks got wet after standing on it for a moment. The towel became brown as if it had absorbed a cup of coffee. I called the reception and she sent a maintenance person to make sure there wasn’t a maintenance issue because the carpets had NOT been cleaned. The maintenance person said it smelled like a “chocolate drink” that maybe had spilled. I was so grossed out by this. The shower was also not clean. No compensation was given. Never will I ever stay there again.

The location was very good and accessible to public transportation.

From the moment i arrived from the airport. My experience was very professional and warming. Look forward to staying at this location again

It is too far to Boston but the place is ok

This is an amazing property near to airport. They have free shuttle services to nearby places and airport. There is good connectivity in metro where you can catch the blue line metro from airport station and can go anywhere within minutes. Buy the charlie weekly pass and you can use the bus service SL3 too to come directly to the hotel which is very easy in terms of connectivity

It was a great experience staying at this hotel- staff were nice and helpful, ample breakfast being served, rooms were very nice with a kitchenette.

Noisy

They are trying to double bill me for one of our rooms.

Bed was too soft. Got a backache. Love the mini kitchen. Think ALL hotel rooms should have them.

Things broken Inc Tv