After booking successfully on the app, respect the phone for the resort's reception 7-8 times, instructing many times and the receptionist of RS also noted very enthusiastically (he is relieved, he As soon as possible, it will be okay), the content is as follows: 1. I go for a total of 5 adults and 3 children, I need to add an extra bed to accept the surcharge according to RS ==> Results, when I come Only 1 room available. In the front, I had to take another room away from me to change for 1 night and no extra bed. 2. I request 2 adjacent rooms to view the pool, because we have 2 families who want to be next to each other for convenience ==> The result is like part 1 mentioned above. 3. I request to pick up the airport of 5 adults, 3 children ==> Results: When I set foot on the airport, the driver said "I only received information that there are 2 people to pick up". Then welcome 6 people left with a taxi, but anyway RS also paid for the trip. As for me, I paid the airport pick up for the hotel. In addition to the above inconvenience feel unsatisfied, while in the stay at the resort, the staff also found enthusiasm and fun with customers. As long as RS corrects the management process, there is a system to record all customer information in a more professional way, because each time the phone is a different receptionist, the promise is down without recording. receiving and not handing over to other friends, all customer requests become meaningless.